Janel Hall
Fayetteville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Amazon.com
03.2022 - 01.2023
- Gathered and organized materials to support operations.
- Received and responded to employees requests via letters, emails, telephone calls.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Amazon Warehouse Associate
Amazon.com
11.2020 - 12.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Technical Support Representative
Asurion
01.2020 - 11.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Team Lead Trainer
Tyson Foods
09.2016 - 12.2019
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Mentored junior employees to improve performance, food safety.
- Trained and mentored 500+ new personnel hired to fulfill various roles.
- Advised executives on best practices for employee growth and productivityt goals, consistently helping the turnover rate.
Education
License - Cosmetology
Genisis Career College
Nashville, TN01.2022
High School Diploma -
Moore County High School
Lynchburg, TN05.2014
Skills
- Communication
- Teamwork
- Computer Skills
- Attention To Detail
- Data Entry
- Warehouse Experience
- Technical Support
- IOS
- Computer Networking
- Network Support
- Time & attendance systems
- Remote Access Software
- Microsoft Excel
- Human resources management
- Training & Development
- Computer Literacy
- New Hire Orientation
- Conflict Management
- Human Resources Support
- Administrative Support
- Office Administration
- Orient New Employees
- Kronos Timekeeping
Timeline
Human Resources Assistant
Amazon.com
03.2022 - 01.2023
Amazon Warehouse Associate
Amazon.com
11.2020 - 12.2021
Technical Support Representative
Asurion
01.2020 - 11.2020
Team Lead Trainer
Tyson Foods
09.2016 - 12.2019
License - Cosmetology
Genisis Career College
High School Diploma -
Moore County High School