Janel Hill
Lakewood
Summary
Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi-Site Community Manager
Elev8 Residental
Lakewood
07.2025 - Current
- Oversaw daily operations for multiple residential communities to enhance resident satisfaction.
- Coordinated maintenance requests efficiently, ensuring prompt repairs and high resident contentment.
- Implemented targeted marketing strategies that successfully attracted new residents.
- Managed lease agreements and tenant relations, fostering a positive community atmosphere.
- Ensured strict compliance with local laws regulating rental properties.
- Developed strong relationships with community members, tenants, vendors, and stakeholders.
- Collected rent and maintained detailed reports on timely payments and delinquencies.
- Generated tours and move-ins while efficiently managing associated funds.
Lease Up Community Manager
Thrive
Puyallup
05.2024 - 04.2025
- Financials: Responsible for staying within established budgets, AP overview, Rental collection, Completing month end procedures, Reconciles proper credit card.
- Personnel: Hires, trains and supervise staff, Daily timecard.
- Admin: Ensures leasing files are completed, Responsible for opening condition of office and models.
- Resident experience, Marketing and Leasing
- Finding comp to adjust rents / Advertise specials, Recommended price changes and concessions
- Conduct daily property walks to ensure excellent curb appeal and adherence to property policies
- Approve and maintain time cards for office and maintenance staff members
- Focusing on resident retention
- Prepare and maintain reports for upper management.
- Collect rent dues in a timely manner.
- Coordinate all move-in/move-out related items and documents.
- Train, develop and manage performance of team members as needed in compliance with American Property Management policies and procedures.
- Oversee any contractors or vendors working on the property and ensure work completion is up to Standards
- Maintain a positive work environment through relationships with team members, residents, and vendors/contractors.
Lease Up Community Manager
Dobler Management
Tacoma
09.2023 - 05.2024
- Maintain move in goals for high rise lease up building
- Reviewing daily pricing and advertising and making corrections as needed.
- Train/ Monitor and build great relationships with leasing staff to build their confidence in leasing and making sure they close on every tour possible.
- Maintain high occupancy rates while focusing on resident retention
- Finding comp to adjust rents / Advertise specials
- Conduct daily property walks to ensure excellent curb appeal and adherence to property policies
- Approve and maintain time cards for office and maintenance staff members
- Maintain high occupancy rates while focusing on resident retention
- Handle sales and marketing ventures and promote the company and property.
- Prepare and maintain reports for upper management.
- Collect rent dues in a timely manner.
- Coordinate all move-in/move-out related items and documents.
- Train, develop and manage performance of team members as needed in compliance with American Property Management policies and procedures.
- Oversee any contractors or vendors working on the property and ensure work completion is up to Standards
- Maintain a positive work environment through relationships with team members, residents, and vendors/contractors.
Lease up Community Director
Summerfield Management
Tacoma
07.2021 - 09.2023
- Maintain move in goals for high rise lease up building the lease up of 144 units
- Generating leases & performing move ins
- Daily depositing
- Posting all rent payments
- Supervising leasing consultant, groundskeeper and Maintenance technicians job performance.
- Overseeing all bills and payments
Community Manager
Dobler Management
Tacoma
02.2018 - 06.2021
- Generating leases & performing move ins
- Daily banking
- Pre qualifying all future residents
- Daily and monthly traffic logs
- Posting all rent payments
- Supervising leasing consultant, groundskeeper and Maintenance technicians job performance
Leasing Consultant
Dobler Management
Tacoma
10.2016 - 02.2018
- Answer phones and emails to book all appointments and tours
- Rent all vacant units and complete move ins
- Advertise and promote our community
- Complete weekly, monthly reports for competitors and comparable communities
Customer Service Representative
Washington Federal
University Place
02.2016 - 10.2016
- Provides courteous and efficient service to branch clients by
- Opening new accounts
- Processing checking and savings transactions
- Answering questions and scheduling appointments on the phone and in person
- Processing loan payments
- Cross selling bank services
Sales Associate
Morgan Jewelers
Tacoma
03.2015 - 02.2016
- Operate POS system
- Provide knowledge on merchandise
- Study product knowledge for merchandise
- Train new staff on day to day store operations
- Merchandising
- Complete any Inventory corrections
- Complete store supply list
- Open and closed daily business and tills the business
- Open new customer accounts and reopen previous customer accounts
- Test and buy scrap gold and pay out customers
- Monthly inventory
Education
High school diploma -
Henry Foss
Tacoma, WA06.2010
Skills
- Pricing
- Property leasing
- Customer service
- Leadership
- Supervising experience
- Organizational skills
- Sales
- Microsoft Powerpoint
- OneSite
- Computer skills
- Yardi
- Microsoft Outlook
- Time management
- CRM software
- Fair Housing regulations
- Microsoft Excel
- Negotiation
- Cash Handling
- Microsoft Office
- Property management
- Communication skills
- Management
- Microsoft Word
- Lease administration
- Tenant relations
- Property marketing
- Budget management
- Maintenance coordination
- Community engagement
Certification
- Driver's License
- Certified Property Manager
- Certified Apartment Manager
Additional Information - Familiar Software
- Yardi
- CRM
- Knock
- Entrata
- Microsoft Word
- Real Page
- LRO daily pricing
- On site
Timeline
Multi-Site Community Manager
Elev8 Residental
07.2025 - Current
Lease Up Community Manager
Thrive
05.2024 - 04.2025
Lease Up Community Manager
Dobler Management
09.2023 - 05.2024
Lease up Community Director
Summerfield Management
07.2021 - 09.2023
Community Manager
Dobler Management
02.2018 - 06.2021
Leasing Consultant
Dobler Management
10.2016 - 02.2018
Customer Service Representative
Washington Federal
02.2016 - 10.2016
Sales Associate
Morgan Jewelers
03.2015 - 02.2016
High school diploma -
Henry Foss
Similar Profiles
RAYQWON ALFORDRAYQWON ALFORD
Team Leader at Elev8Team Leader at Elev8
Troy PruettTroy Pruett
Kitchen Chef at PBS OF CENTRAL FLORIDA LLC (Elev8 Lodging)Kitchen Chef at PBS OF CENTRAL FLORIDA LLC (Elev8 Lodging)
Desiree EscamillaDesiree Escamilla
Child Caregiver at Elev8Child Caregiver at Elev8
Lawson LandrusLawson Landrus
Life Directions Center Student Staff at Crystal RantsLife Directions Center Student Staff at Crystal Rants
Alexandra HuertaAlexandra Huerta
Student Worker at Migrant Education ProgramStudent Worker at Migrant Education Program