Janel Johnson
Green Bay,WI
Summary
Dynamic leader with a proven track record at Lil Jamaica LLC, enhancing operational efficiency and driving business growth. Skilled in organizational development and operations management, adept at fostering client relations and spearheading revenue expansion. Demonstrated excellence in staff training and development, achieving significant market expansion.
Overview
13
13
years of professional experience
Work History
General Manager
Lil Jamaica LLC
02.2020 - 05.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Rural Carrier Associate
USPS
12.2018 - 02.2020
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted mail according to order of address appearance for easy access in field.
Document Control Specialist
JT Engineering
11.2011 - 01.2018
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Converted documents from one application to another.
- Created and maintained user accounts and properly routed documents for approval and training.
Education
No Degree - Communication Processes
UWGB
Green Bay, WISkills
- Advertising and marketing
- Branding
- Sales
- Organizational development
- Negotiation skills
- Service quality improvement
- Revenue and market expansion
- Cost analysis and savings
- Staff training/development
- Operations management
- Client relations
- New business development
Timeline
General Manager
Lil Jamaica LLC
02.2020 - 05.2024
Rural Carrier Associate
USPS
12.2018 - 02.2020
Document Control Specialist
JT Engineering
11.2011 - 01.2018
No Degree - Communication Processes
UWGB
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