Janel Kerbaugh
Fargo,ND
Summary
Dynamic professional with a strong educational background and expertise in fostering robust internal and client relationships. Recognized for exceptional communication skills and a well-organized approach, driving productivity through innovative problem-solving. Proven ability to identify organizational gaps, implement effective solutions, and deliver consistent results.
Overview
11
11
years of professional experience
Work History
Customer Experience Team Trainer
Noridian Medicare
Fargo , ND
03.2024 - Current
- Develops and maintains documentation, training materials, and other reference tools used to train staff.
- Oversees the classification of all recent submissions in compliance with contract regulations and internal policies.
- Maintained above average production numbers while maintaining a high-quality near or at perfection.
- Promoted to Team Trainer after eight months from a position that takes new hires an average of 12-16 months to reach proficiency.
Head of Account Development
Archive360
Remote
08.2019 - 08.2022
- Documented essential processes for fundamental tasks.
- Generated revenue through strategic brand visibility efforts.
- Developed and implemented outbound email, social media, and phone marketing strategies to reach new prospects.
- Develop pursuit plans to improve sales pipeline quality, expedite deal closure, and enhance the buying experience.
Director, Global Inside Sales
Quadrotech
Fargo ND
02.2017 - 08.2019
- Created and implemented Partner Onboarding Guide for North America and Europe.
- Supported customer innovation by identifying emerging opportunities.
- Completed new and innovative internal practices and processes which were required to cultivate new SaaS product.
- Develop forecasting models for accounts, creating a strategic portfolio and territory plans.
Microsoft Partner Account Manager / Partner Sales Executive
Microsoft – via EGS (APAC Customer Services) and N3
Fargo ND
04.2014 - 02.2017
- Cultivated and maintained strong relationships with over 40 Partners via tele-based account management, graduating dozens to Field Level Management.
- Identified opportunities to drive consumption and grow business through understanding Partner business needs and technical readiness.
- Facilitated interdepartmental communication to enhance team objectives through best practice execution.
- Primary product focus on Azure, Dynamics CRM, Office 365 and Microsoft Teams.
Education
Bachelor’s Degree - Social Work
Minnesota State University Moorhead Moorhead
Moorhead, MN12-2011
Minor - Mass Communications
Minnesota State University Moorhead Moorhead
Moorhead, MN12-2011
Associate Degree - Sales, Marketing, and Management
Minnesota State Community And Technical College
Moorhead, MN05-2005
Skills
- 25 Yrs Customer Service
- 20 Yrs Sales
- 10 Yrs Staff Training & Mentoring
- 7 Yrs Account Management
- 7 Yrs Management/Supervisor
- Executive Relationships
- Marketing & Event Planning
- Business Development
- Process Improvement
- Customer Relations
- Microsoft Suite
- Excellent Communication
Accomplishments
- Awarded 2021 Demand Gen Award Winner for Sales & Development.
- Accountability Award 2017
- Created play book for new business structure 2017
- Awarded Top Performer in FY 2015 and FY 2016
- Dedicated Team Lead and Mentor
- Successfully promoted dozens of MS Partners to Field Management
- Recognized for top department sales increases for 2012 and 2013
Timeline
Customer Experience Team Trainer
Noridian Medicare
03.2024 - Current
Head of Account Development
Archive360
08.2019 - 08.2022
Director, Global Inside Sales
Quadrotech
02.2017 - 08.2019
Microsoft Partner Account Manager / Partner Sales Executive
Microsoft – via EGS (APAC Customer Services) and N3
04.2014 - 02.2017
Bachelor’s Degree - Social Work
Minnesota State University Moorhead Moorhead
Minor - Mass Communications
Minnesota State University Moorhead Moorhead
Associate Degree - Sales, Marketing, and Management
Minnesota State Community And Technical College
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