Janel Martin
Honolulu
Summary
Operations leader with expertise in hospitality, HR, and administration. Demonstrated ability to manage teams, optimize workflows, and improve client experiences. Skilled in handling cross-functional tasks and implementing structure in dynamic settings. Committed to enhancing service quality and fostering team development.
Overview
23
23
years of professional experience
Work History
FOOD AND BEVERAGE MANAGER
WAIKIKI BEACH MARRIOTT RESORT & SPA
Honolulu
06.2024 - Current
- Manage a team of 90 union employees across multiple high volume outlets ensuring operational efficiency and guest satisfaction.
- Coordinate pre-shift briefings, training, and event execution in alignment with corporate goals.
- Monitor daily financial performance, cash handling and support compliance with internal audits and SOPs.
- Successfully navigated a staff walkout and labor strike by swiftly organizing cross-training, maintaining service operations, and communicating transparently with stakeholders.
- Develop and oversee complex union-compliant schedules.
DIRECTOR OF OPERATIONS
MAILE'S THAI BISTRO
Honolulu
11.2009 - 06.2024
- Oversaw all operations across two restaurant locations, from HR to financials and marketing.
- Managed payroll, scheduling, vendor relations, and accounts payable.
- Created filing systems and implemented financial wellness practices for long-term sustainability.
- Developed team training programs, handled confidential financial data, and enhanced cost-control measures-demonstrating compliance, attention to detail, and integrity.
- Applied for and secured SBA, PPP, and energy grants/rebates, managing application and forgiveness processes.
BENEFITS GENERALIST
ALTRES
Honolulu
03.2019 - 06.2020
- Educated employees on benefits, life insurance and supplemental health plans.
Manager
Chop Salon
Honolulu
01.2007 - 08.2009
- Benefits, payroll administration, billing, staff retention and conflict resolution.
- Website management, emarketing, event coordination and inventory management
Director of Photography & Education
World Talent
Honolulu
06.2002 - 01.2007
- Coordinated workshops, auditions and photo shoots across three locations.
Education
Bachelor of Arts - Communications
HAWAII PACIFIC UNIVERSITY
Honolulu, HI12-2000
Skills
Decision making
Team building
Adaptability
Integrity
Customer service
Scheduling and training
Project management
Affiliations
- Dogs, Yoga, Hiking, Ocean
References
References available upon request.
Timeline
FOOD AND BEVERAGE MANAGER
WAIKIKI BEACH MARRIOTT RESORT & SPA
06.2024 - Current
BENEFITS GENERALIST
ALTRES
03.2019 - 06.2020
DIRECTOR OF OPERATIONS
MAILE'S THAI BISTRO
11.2009 - 06.2024
Manager
Chop Salon
01.2007 - 08.2009
Director of Photography & Education
World Talent
06.2002 - 01.2007
Bachelor of Arts - Communications
HAWAII PACIFIC UNIVERSITY
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