Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janel Perry

Reisterstown,MD

Summary

Accomplished Manager at Ollie's Bargain Outlet, adept in leadership and office management, significantly enhanced customer satisfaction and operational efficiency. Excelled in conflict management and mentoring, driving team productivity and fostering a collaborative environment. Proven track record in optimizing processes and safeguarding assets, achieving measurable improvements in service delivery.

Overview

20
20
years of professional experience

Work History

Manager

Ollie's Bargain Outlet
Baltimore, MD
01.2020 - Current
  • Directs freight flow for timely processing and stock availability, boosting sales and customer satisfaction
  • Maintains store organization and cleanliness, enhancing customer experience and repeat visits
  • Manages cash handling and bank deposits, ensuring financial accuracy and operational efficiency
  • Trains and supervises team members, fostering a collaborative and productive work environment.
  • Monitors security systems and conducts inventory counts, safeguarding assets and ensuring accuracy
  • Optimizes freight processing and inventory management, driving sales growth and enhancing customer satisfaction through improved product availability

Transit Operator

First Transit America
Baltimore, MD
01.2018 - 12.2020
  • Assists passengers with boarding and alighting, ensuring safety and comfort, resulting in high satisfaction rates
  • Secures wheelchairs and riders, maintaining compliance with safety standards, enhancing accessibility
  • Transports customers to destinations, achieving consistent positive feedback and high satisfaction
  • Completes and submit required paperwork accurately and on time, streamlining administrative processes
  • Greets passengers warmly, fostering a welcoming environment and improving customer relations
  • Cultivates an inclusive environment, addressing individual passenger needs and ensuring comfortable journeys for all, including those with mobility challenges
  • Implements meticulous record-keeping practices, streamlining administrative processes and contributing to improved operational efficiency

Family Benefits Specialist

State of Maryland
Reisterstown, MD
01.2009 - 12.2018
  • Analyzes customer data to ensure accurate eligibility for state programs, improving service efficiency
  • Screens applications for compliance with state regulations, maintaining high standards of eligibility
  • Organizes and maintains documents, improving accessibility and streamlining administrative processes
  • Manages shelter operations, ensuring a safe and supportive environment for residents
  • Mentors staff and delivers presentations, fostering professional development and teamwork
  • Conducts in-depth analysis of customer data, ensuring precise eligibility determinations for state programs and enhancing service accuracy
  • Oversees shelter operations, creating a secure and nurturing environment that promoted resident well-being and facilitated successful transitions
  • Implements data-driven strategies to enhance eligibility determination processes, resulting in measurable improvements in service delivery and accuracy

Secretary

L.V.P. Trucking Co.
Windsor Mill, MD
01.2005 - 12.2009
  • Coordinates administrative tasks, ensuring smooth daily operations and timely project completion
  • Prepares payroll accurately, maintaining compliance with financial regulations
  • Manages correspondence, enhances communication flow, and reduces response times.
  • Schedules meetings and appointments, optimizing executive time management
  • Implements new systems for supply requisition and meeting scheduling, resulting in substantial time savings and resource optimization
  • Manages office correspondence and documentation, ensuring accuracy and compliance with company policies and procedures

Education

Customer Service Certification -

Community College of Baltimore County
10.2009

Career Planning & Development -

Community College of Baltimore
Baltimore, MD
01.2009

Skills

  • Conflict management
  • Shelter management
  • Mentoring
  • HIPAA Compliance
  • Office management
  • Databases
  • Leadership
  • Recruiting
  • Data entry
  • Call center
  • Administrative experience
  • Time management
  • Security Monitoring

Timeline

Manager

Ollie's Bargain Outlet
01.2020 - Current

Transit Operator

First Transit America
01.2018 - 12.2020

Family Benefits Specialist

State of Maryland
01.2009 - 12.2018

Secretary

L.V.P. Trucking Co.
01.2005 - 12.2009

Customer Service Certification -

Community College of Baltimore County

Career Planning & Development -

Community College of Baltimore
Janel Perry