JANEL ROBERTSON
Hyattsville,MD
Summary
Accomplished Community Support Worker from Prestige Health Care Resources, adept in behavioral support and interpersonal communication. Enhanced client independence and well-being through innovative problem-solving and advocacy, ensuring seamless resource access. Excelled in team collaboration and client relationship building, significantly improving community integration and support outcomes.
Overview
5
5
years of professional experience
Work History
Community Support Worker
Prestige Health Care Resources
08.2021 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
Direct Support Professional (DSP)
360 Support Inc
11.2019 - 07.2021
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Education
GED -
Suitland High School
Forestville, MD06.2008
Skills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Client Advocacy
- Mental health knowledge
- Community Outreach
- Social integration
- Data Entry and Reporting
- Housing Assistance
- Substance abuse awareness
- Problem-Solving
- Attention to Detail
- Decision-Making
- Time Management
- Active Listening
- Interpersonal Communication
- Relationship Building
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Emotional awareness
- Documentation Management
- Multitasking Abilities
- Team building
- Organizational Skills
- Written Communication
- Documentation proficiency
- Analytical Thinking
Timeline
Community Support Worker
Prestige Health Care Resources
08.2021 - Current
Direct Support Professional (DSP)
360 Support Inc
11.2019 - 07.2021
GED -
Suitland High School
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