Janel Rodgers
Henrico,VA
Summary
Accomplished professional with a proven track record to be a strong leader. Results-driven with a solid foundation in business management. Uses independent decision making skills and sound judgement to positively impact company success.
Overview
13
13
years of professional experience
Work History
Deputy Court Clerk
Henrico Juvenile Justice/Domestic Relations Court
06.2024 - Current
- Respond to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Drafted professional court correspondence to facilitate legal proceedings.
- Ensure the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
- Assist judges with courtroom procedures, enabling smooth hearings and trials.
- Expedite the filing process for legal documents by implementing an organized system for data entry and document retrieval.
- Supporte the administration of justice by preparing necessary documentation for judges'' review prior to hearings or trials.
Agent
Home Depot
04.2024 - 08.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Agent
Intuit/Turbo Tax
01.2024 - 04.2024
- Managed high-volume inbound calls and provided exceptional service to customers in need of assistance with their taxes.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentations for seamless operations within the agency.
Business Manager
Chamblee Police Department
10.2022 - 01.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Performed independent clerical duties, assisted customers via phone, email and in person.
- Adhered to reporting deadlines and objectives for command staff, along with recording financial transactions and reconciling accounts for the department.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Processed biweekly payroll, created requisitions for accounts payables/receivables and reimbursement requests from employees.
- Assisted customers with completion of alarm and criminal history applications and submission of required forms.
Criminal History Coordinator/Records Clerk
Chamblee Police Department
03.2018 - 10.2022
- Entered data, generated reports, and produced tracking documents.
- Liaison between the court division, upper management and several different district attorney's offices.
- Processed criminal history record checks requests.
- Improved team productivity with regular communication and progressed updates while fostering a collaborative work environment.
Dispatcher
Chamblee Police Department
08.2017 - 03.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored and logged all activity by Chamblee officers.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher
Morehouse College Police
05.2015 - 08.2017
- Managed conflict resolutions with students, staff and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided appropriate emergency and non-emergency assistance for officers and students.
Detention Officer II-Release Officer
Dekalb County Sheriffs Department
06.2012 - 05.2015
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Education
Bachelor of Science - Accounting
Virginia State University
Petersburg, VA05-1998
Skills
- Strong organization
- Paperwork management
- Recordkeeping skills
- Data entry proficiency
- Customer Service
- Contract Management
- Financial Oversight
- Budget Administration
- Logistics Management
- Documentation and Reporting
- Court procedures
- Legal terminology
Timeline
Deputy Court Clerk
Henrico Juvenile Justice/Domestic Relations Court
06.2024 - Current
Agent
Home Depot
04.2024 - 08.2024
Agent
Intuit/Turbo Tax
01.2024 - 04.2024
Business Manager
Chamblee Police Department
10.2022 - 01.2024
Criminal History Coordinator/Records Clerk
Chamblee Police Department
03.2018 - 10.2022
Dispatcher
Chamblee Police Department
08.2017 - 03.2018
Dispatcher
Morehouse College Police
05.2015 - 08.2017
Detention Officer II-Release Officer
Dekalb County Sheriffs Department
06.2012 - 05.2015
Bachelor of Science - Accounting
Virginia State University
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