Summary
Overview
Work History
Skills
Timeline
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Janel Rubio

Phoenix,Arizona

Summary

General Manager with extensive leadership experience in managing diverse teams and driving strategic initiatives. Expertise in enhancing operational efficiencies and achieving significant revenue growth in dynamic environments. Recognized for fostering customer satisfaction and cultivating strong team cultures that promote innovation. Proven track record in business development and strategic planning.

Overview

22
22
years of professional experience

Work History

General Manager

Advance Auto Parts
Glendale, Arizona
02.2022 - 03.2025
  • Analyzed business practices to pinpoint improvement opportunities and partnered with departments to formulate actionable implementation plans.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Store Manager

O'REILLY AUTO PARTS
Phoenix, AZ
09.2013 - 02.2022
  • Delivered consistent sales growth of 5% to 10% compared to the previous year's sales numbers in several locations while ensuring store projects were completed in a timely manner and in line with the company image and expectations.
  • Discuss and diagnose issues with current and potential customers regarding personal and business needs to advise and suggest various types of products to purchase, resulting in a consistent positive customer experience and earning return business, as well as new referrals.
  • Established in various roles, such as visual merchandising and training and safety coordinator, in addition to executing the role of store manager to support various locations and district needs, including visual and operational tasks that included various store resets, inventory, and audit preparation and execution.
  • Plan and direct staffing, training, and performance evaluations for over thirty team members to develop and promote team members to various levels of leadership and management, ranging from Retail Sales Specialist to Store Manager, supporting continuous growth for several stores and districts.
  • Resolve customer complaints regarding sales and service in a positive, timely manner.

Co-Manager

TILLY'S
Glendale, AZ
09.2012 - 08.2013
  • Promoted to #1 volume producing location in Arizona and recognized as one of the Top 5 nationally ranked volume producing locations within company as a result of achieving District Manager goals to elevate customer experience through training and developing team members to understand and implement various selling techniques.
  • Managed and responsible for the development and performance of the daily operations of an annual $5 million dollar location with goal setting in place to achieve 5% growth in business to produce an additional $250k in profit.
  • Demonstrated commitment to providing excellent customer service by resolving customer issues regarding sales, service and coaching team members to elevate awareness of environment to enhance customer experience.
  • Recognized as a leader within Arizona and New Mexico markets through ability to train, develop and foster healthy working relationships resulting in responsibility to train various levels of management for promotion and become point person for communication for continued development and support.

Assistant Manager

PACIFIC SUNWEAR
Glendale, AZ
12.2008 - 09.2012
  • Managed a location who's annual revenue grossed over $3 million and included leading a team of 25+ employees with focus on growth, recruiting, training and developing to meet and exceed company standards and grow the staff 50%.
  • Recognized for top performance with regards to taking on Store Manager responsibilities with promotion to high profile and #1 volume producing store within state, Top 10 volume producing store within region, and Top 100 volume producing store within company.
  • Created action plans designed to deliver results for a team of 25+ members within various specific time frames to drive sales, conversion and customer service to meet the company's minimum goals and improve results by +5% leading to overall business growth.
  • Worked directly with various levels of leadership such as Regional Managers, Company Ambassadors, Merchandise Buyers, etc. to direct, coordinate, and review activities in regards to sales, service, training and development, visual merchandising and overall profitability in regards to company standards and expectations.

Co-Manager

VICTORIA'S SECRET
Scottsdale, AZ
09.2003 - 11.2008
  • Promoted to Co-Manager from Sales Lead within 3 months of joining the management team within Limited Brands Inc. as a result of thorough attention to detail in multiple areas that assisted in profitability to $2.5 million dollar store and multi-billion dollar company.
  • Maximized sales potential of team through spending 80% of time on sales floor creating the opportunity to build, develop and strengthen customer relationships through a commitment to quality service.
  • Demonstrated strong sales capabilities including prospecting, negotiating and closing skills resulting in company profits averaging 40+ new credit card accounts for company per month.
  • Directed and coordinated various activities involving sales and presentation of products and services for two multi-million dollar producing departments within the company.
  • Developed various coaching techniques to assist in promoting strong selling techniques enabling team to drive sales, conversion and overall productivity.

Skills

  • Team collaboration
  • Verbal communication
  • Decision making
  • Data analysis
  • Work planning and organization
  • Information processing

Timeline

General Manager

Advance Auto Parts
02.2022 - 03.2025

Store Manager

O'REILLY AUTO PARTS
09.2013 - 02.2022

Co-Manager

TILLY'S
09.2012 - 08.2013

Assistant Manager

PACIFIC SUNWEAR
12.2008 - 09.2012

Co-Manager

VICTORIA'S SECRET
09.2003 - 11.2008

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Janel Rubio