Janel Smith
Newport News,VA
Summary
. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Access Tech
Children's Hospital Of Kings Daughters
05.2021 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
Behavorial Tech
Cucumberland Hospital For Children & Adolescent
11.2017 - 04.2020
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Worked as part of collaborative team to address changing needs of children and families.
Patient Care Technician
Eastern State Hospital
02.2014 - 10.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
GED -
Bruton High School
Williamsburg, VA11.2007
Skills
- HIPAA Compliance
- Strong Organization
- Patient confidentiality
- Microsoft Office
- Patient Registration
- Insurance Verification
- Follow-up skills
- Proactive Approach
- Healthcare Systems
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Money Handling
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Caring and Empathetic
- Documenting and Recording Information
- Reliability and Dedication
Timeline
Patient Access Tech
Children's Hospital Of Kings Daughters
05.2021 - Current
Behavorial Tech
Cucumberland Hospital For Children & Adolescent
11.2017 - 04.2020
Patient Care Technician
Eastern State Hospital
02.2014 - 10.2017
GED -
Bruton High School
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