Janel Takacs
Peninsula,OH
Summary
Analytical Claims Manager managing internal functions of teams, promoting high levels of quality production and overseeing specialized operational functions. Constructed concurrent objectives to promote efficiency and influence positive outcomes. Dedicated to team success while solving problems with minimal oversight.
Overview
22
22
years of professional experience
Work History
CL Claims Manager - Casualty
Progressive Insurance Company
, OH
10.2007 - Current
- Maintains accountability for day-to-day management processes such as performance management, coaching and development, and training of claims representatives.
- Implements Claims initiatives via appropriate change management channels and processes and is responsible for organizational initiatives that improve the overall work environment.
- Review claims handling to ensure standards are being met and claims are on track for timely and accurate resolution.
- Determines the need for additional resources when complexity escalates, collaborating with cohorts from Progressive Insurance to include CL Claims Legal, Liaison, and leadership.
- Reviews and authorizes claims settlements, coverage, and liability as required.
- Responds to elevated inquiries and complaints; resolves and/or further elevates issues as they arise.
- Identifies performance trends and directs the remediation of team member performance deficiencies.
Individual Risk Assistant
Allstate Insurance Companies
Hudson , OH
11.2002 - 06.2007
- Evaluated and processed new business applications, endorsements, renewals, and late payments across all lines of insurance.
- Answered agents inquires on policy status, risk eligibility and underwriting policies and procedures while providing support and identifying training issues
- Obtained and analyzed information to ensure quality and accuracy of decision to ensure company profitability
- Participated on several project teams including Right Environment Team, Associate Advocacy Council and Self-Managed Work Teams
- Entered Associate Development Program; an education and training program for supervisory position
Education
Bachelor of Arts - International Relations
Kent State University
Kent, OH05-2007
Skills
- Policy Interpretation
- Performance monitoring
- Quality Assurance
- Customer Expectations Management
- Claims Processing
- Team motivation
Timeline
CL Claims Manager - Casualty
Progressive Insurance Company
10.2007 - Current
Individual Risk Assistant
Allstate Insurance Companies
11.2002 - 06.2007
Bachelor of Arts - International Relations
Kent State University