Open To Work
JANEL WATERS
Reisterstown,MD
Summary
Safety-oriented bus driver with an accident-free driving history. Skilled in vehicle inspections and effective route management, ensuring timely and secure transportation for all passengers.
Dedicated bus driver with strong customer service skills and a commitment to passenger safety. Experience in efficient route management and vehicle inspections, contributing to a reliable transit experience and enhancing overall customer satisfaction.
Dedicated bus driver with an accident-free driving history, skilled in pre-trip inspections and maintaining safety standards. Committed to providing exceptional customer service and ensuring timely transportation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bus Driver
Viennas Transportation Inc.
7268 Park Cir Dr Hanover Md 21076
07.2022 - Current
- Operated buses safely, adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Assisted passengers with boarding, providing excellent customer service during transit.
- Managed route schedules efficiently, minimizing delays and improving on-time performance.
- Monitored passenger behavior, ensuring a safe and respectful environment onboard.
- Collaborated with dispatch to communicate route changes and address operational issues promptly.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Package Handler/Delivery Driver/Customer Service Representative
Federal Express
719 Hammond Ferry Rd Linthicum Heights Md 21090
08.2000 - 12.2015
- Operated material handling equipment to ensure efficient package movement and processing.
- Assisted in training new employees on standard operating procedures and safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Delivered packages efficiently in urban and rural areas, ensuring timely service and customer satisfaction.
- Conducted vehicle inspections and performed routine maintenance to ensure safety and reliability during deliveries.
- Trained new drivers on delivery protocols, improving team performance and adherence to company standards.
- Resolved customer inquiries effectively, fostering positive relationships and enhancing company reputation through excellent service.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled transactions accurately using point-of-sale systems, ensuring precise cash management.
- Managed cash register accurately, ensuring proper handling of cash and credit card transactions.
- Utilized problem-solving skills when addressing unique challenges or special requests from customers while maintaining professionalism.
Education
High School Diploma -
Edmondson Westside High School
501 N. Athol Ave Baltimore Md 21229Certificate - Data Entry
Sutton Business School
201 North Charles St. Baltimore Md 2120109-1991
Skills
- Accident-free driving history
- Safety-driven
- Vehicle inspection procedures
- Safe weather driving
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
Accomplishments
- Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
Certification
- Licensed CDL B Bus Driver - 2/2015-07/2021
Timeline
Bus Driver
Viennas Transportation Inc.
07.2022 - Current
Package Handler/Delivery Driver/Customer Service Representative
Federal Express
08.2000 - 12.2015
High School Diploma -
Edmondson Westside High School
Certificate - Data Entry
Sutton Business School