Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janel Woolley

Kaysville,UT

Summary

A positive, professional, self-motivated team player who is seeking a part-time position as a Career Path High secretary. Proven administrative ability to multitask from 16+ years in a senior secretarial role, 8+ years in the travel industry, and by managing multiple phone lines and many customers needs efficiently and with accuracy. Highly effective communication and organizational skills with a passion for creating a pleasant work environment for coworkers and students.

Overview

28
28
years of professional experience

Work History

Independent Travel Agent

Evolution Travel
05.2024 - Current
  • Answer in-bound calls and make outbound calls to provide clients with detailed travel reservation planning worldwide.
  • Managed customer inquiries via phone calls, emails, or walk-ins efficiently while maintaining professionalism throughout each interaction.
  • Email vendor quotes to compare pricing and amenities
  • Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
  • Book flights, ground transportation, accommodations, excursions, event tickets.
  • Created detailed travel reports for clients outlining their trip itinerary, accommodations, transportation arrangements, and activities.
  • Supported clients during their trips by being available 24/7 for any questions or concerns they may have encountered along the way.
  • Implemented effective time management strategies to balance multiple projects simultaneously while meeting deadlines consistently.

Reservations Representative

Private Vacations
04.2021 - 03.2023
  • Answer in-bound calls regarding rental units, availability, pricing, booking, and changes.
  • Emailed quotes to prospective customers, and reserved vacation rental properties electronically in Southern Utah, Northern Utah, Hawaii, and The Treehouse Lodge in Peru.
  • Gathered, organized and input information into digital database.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Working knowledge of two GDS – Streamline and Janiis.

Virtual Travel Agent

Teleperformance
04.2019 - 08.2019
  • Answered in-bound calls from clients and travel agents regarding leisure travel arrangements worldwide
  • Made outbound calls as needed
  • Booked travel arrangements (flights, transportation, hotels) using GDS
  • Advised of passport, TSA, and travel safety issues worldwide

Travel Agent

AAA Northern CA, NV, UT
04.2016 - 06.2018
  • Answered in-bound calls from AAA members interested in booking travel arrangements worldwide
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Quoted and booked travel using GDS software (flights, cars, hotels, tours, attractions)
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Processed new AAA memberships
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.


Senior Executive Secretary

Church of Jesus Christ of Latter-day Saints
07.1996 - 02.2013
  • Senior secretary to multiple directors and managers at LDS Church Headquarters
  • Operated multiple phone lines, responded to questions/requests. Elevated customer satisfaction rates by addressing inquiries promptly and professionally.
  • Managed complex calendars, effectively prioritizing appointments and rearranging as necessary for optimal productivity.
  • Updated and maintained confidential databases and records.
  • Data entry of 100-300 confidential missionary recommendations weekly
  • Produced accurate office files, updated spreadsheets, and crafted PowerPoint presentations to support executives and boost team productivity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Optimized workflow through proactive anticipation of executive needs based on ongoing observation of daily operations.
  • Contributed to successful event planning through expert coordination of venue bookings, catering services, guest lists, invitations, agendas, speakers'' materials.
  • Served as a key liaison between executives, clients, and colleagues, fostering positive working relationships.
  • Payroll

Education

Travel Sales & Tourism - Hospitality Administration And Management

Weber State University
Ogden, UT
06.1991

Transportation Management -

Salt Lake Community College
Salt Lake City, UT
05.1990

High School Diploma -

Davis High School
Kaysville, UT
06.1989

Skills

  • Leisure & Corporate Travel Agent 8 years
  • Administrative Secretary 16 years
  • Working Knowledge GDS - Sabre, Datas II, Worldspan
  • Microsoft Office Suite
  • Outstanding Customer Service
  • Professional/Positive/Personable
  • Multi-task Expert
  • Detailed Scheduling/Calendaring 25 years
  • Event and conference organization
  • Airline Reservation Systems
  • Client Consultations
  • Payroll
  • Data Entry

Languages

French
Elementary

Timeline

Independent Travel Agent

Evolution Travel
05.2024 - Current

Reservations Representative

Private Vacations
04.2021 - 03.2023

Virtual Travel Agent

Teleperformance
04.2019 - 08.2019

Travel Agent

AAA Northern CA, NV, UT
04.2016 - 06.2018

Senior Executive Secretary

Church of Jesus Christ of Latter-day Saints
07.1996 - 02.2013

Travel Sales & Tourism - Hospitality Administration And Management

Weber State University

Transportation Management -

Salt Lake Community College

High School Diploma -

Davis High School

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Janel Woolley