Jane Lang
Mililani
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Health Screener (GS-03)
Veterans Affairs Medical Center
03.2022 - Current
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Assisted in the development of new health screening procedures to streamline processes and improve patient care.
Virtual Human Resources Assistant
Theora Medical
10.2022 - 07.2023
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
Voluntary Services Assistant
Veterans Affairs
02.2023 - 06.2023
- Managed 50+ volunteer participants and implemented CDCE volunteer programs focused on providing community services to local Veterans
- Coordinated with 5-10 community stakeholders and organizations for successful implementation of social and community service initiatives
- Maintained confidentiality of classified and sensitive materials (Volunteer applications, security background check details, medical records)
- Advocated for social and community service programs to increase funding and volunteer service awareness
- Spearheaded fundraising efforts to support social and community service initiatives
- Conducted outreach activities to engage local stakeholders in programs.
Executive Administrative Assistant
American Samoa Government
09.2019 - 03.2022
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Screened 50+ calls per day and emails and responded accordingly to support executive correspondence
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Used advanced software to prepare documents, reports and presentations
- Seamlessly interacted with colleagues to plan and complete special projects
- Enhanced communication between departments through proactive coordination of meetings and events.
Field Enumerator
Census Bureau
02.2020 - 02.2021
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 12 community households per day.
Technical Expert
Apple Inc.
02.2017 - 08.2019
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Configured hardware, devices and software to set up work stations for employees
- Maintained servers and systems to keep networks fully operational during peak periods
- Developed new network hardware with advanced features and improved performance
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Helped streamline repair processes and update procedures for support action consistency
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
IT Technician/Customer Service Agent
Bluesky Communications
09.2015 - 01.2017
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Adapted to new applications and maintained knowledge of current technologies
- Communicated with clients regarding account services, statements, and balances
- Recommended products to customers and suggested other options if preferred product was unavailable
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
High School Diploma -
Samoana High School
Bachelor of Science - Public Administration And Services
Utah Tech University
St. George, UT06.2024
Associate of Arts - Science, Informational Technology
American Samoa Community College
Pago Pago, AS05.2015
Skills
- Spreadsheet Tracking
- Master Calender Management
- Documentation and Reporting
- Medical terminology
- Attention to detail
- Patient assessment
- Administrative Skills
- Conflict Management
- Computer Literacy
- Administrative Support
Websites
Affiliations
- Red Cross
- Humane Society
Languages
Samoan
Native or Bilingual
Hawaiian
Professional Working
Timeline
Voluntary Services Assistant
Veterans Affairs
02.2023 - 06.2023
Virtual Human Resources Assistant
Theora Medical
10.2022 - 07.2023
Health Screener (GS-03)
Veterans Affairs Medical Center
03.2022 - Current
Field Enumerator
Census Bureau
02.2020 - 02.2021
Executive Administrative Assistant
American Samoa Government
09.2019 - 03.2022
Technical Expert
Apple Inc.
02.2017 - 08.2019
IT Technician/Customer Service Agent
Bluesky Communications
09.2015 - 01.2017
High School Diploma -
Samoana High School
Bachelor of Science - Public Administration And Services
Utah Tech University
Associate of Arts - Science, Informational Technology
American Samoa Community College
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