Janel D. James
El Paso,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Floor Supervisor
Tumon Bay Lobster & Grill
Tumon, Guam
10.2019 - 09.2022
- Analyzed financial statements, such as balance sheets and income statements, for accuracy.
- Developed employee training materials and conducted orientation sessions for new hires.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Monitored workers and reviewed completed work for proper performance.
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Processed customer payments accurately and efficiently.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Completed or assisted with difficult or skilled tasks.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Managed cash register operations including deposits, withdrawals, transfers.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Presented and explained work orders to team.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Created reports summarizing store operations performance and identified opportunities for improvement.
Drive-Thru Cashier
Taco Bell
Dededo, Guam
06.2018 - 08.2019
- Informed customers of regular deals or monthly specials to upsell orders.
- Received payment from customers and made change as needed.
- Answered customers' questions and provided information on store procedures or policies.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Counted and balanced cashier drawers.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Completed opening, closing and shift change tasks by following company guidelines.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Prepared drinks, ice cream and other special items to complete food orders.
- Maintained work area and kept cash drawer organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Retail Sales Agent
Palau Pacific Resort
Ngerkebesang, Palau
06.2016 - 11.2016
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained records related to sales for store management.
- Processed returns and exchanges promptly according to company policy.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided excellent customer service to customers in person and over the phone.
- Recommended, selected and located merchandise based on customer desires.
- Handled customer complaints in a professional manner and worked to resolve issues quickly.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized regular inventory checks to ensure accuracy of stock levels.
Office Clerk
Hawaiian Rock Products
Koror , Palau
01.2016 - 05.2016
- Completed and mailed contracts, invoices or checks.
- Participated in team meetings to discuss progress on projects or new initiatives.
- Assisted with the preparation of presentations by gathering data from various sources.
- Transcribed documents and maintained high levels of accuracy.
- Contacted customers regarding account updates and potential problems.
- Computed, recorded and proofread data or reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Updated customer accounts information in the database system accurately.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Compiled financial reports by collecting data from various departments within the organization.
- Answered phone calls and welcomed visitors to office.
- Copied, sorted and filed records of office activities and business transactions.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Delivered messages and ran errands.
- Inventoried and ordered materials, supplies and services.
- Answered telephones, directed calls, and took messages.
- Prepared invoices for customers based on their orders and payment terms.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
Education
High School Diploma -
Mindzenty High School
Koror Palau 06-2012
Skills
- POS Systems Operations
- Performance Improvements
- Team Leadership
- Quality Controls
- Operations Oversight
- Customer Satisfaction
- Retail Merchandising
- Performance Optimization
- Sales Goal Achievement
- Safety Monitoring
- Employee Development
- Customer Relations
- Customer Engagement Strategies
- Payroll Processing
- Team Supervision
- Sales Monitoring
- Employee Motivation
Timeline
Floor Supervisor
Tumon Bay Lobster & Grill
10.2019 - 09.2022
Drive-Thru Cashier
Taco Bell
06.2018 - 08.2019
Retail Sales Agent
Palau Pacific Resort
06.2016 - 11.2016
Office Clerk
Hawaiian Rock Products
01.2016 - 05.2016
High School Diploma -
Mindzenty High School
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