Janeli Diaz
Conroe
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Smoke Shop
Cashier Customer Service
10.2022 - Current
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped with purchases and signed customers up for rewards program.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Recommended, selected, located, and obtained products to meet customer needs.
Cook's Assistant
Gas Station
Conroe
05.2020 - Current
- Assisted in cooking and plating dishes according to restaurant standards.
- Assisted head chef by chopping and preparing cooking ingredients.
- Cleaned work areas, equipment, utensils, dishes and silverware between tasks.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Babysitter
Household
Conroe
02.2018 - 01.2025
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Took children to and from school and extra-curricular activities.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Enforced rules to teach good manners and maintain safe environment.
- Assisting with meals, snacks, and bedtime routines for the children.
Education
High School Diploma -
Washington High School
Conroe, Texas05-2022
Skills
- Customer service
- Employee training
- Time management
- Inventory management
- Sales promotion
- Excellent communication
- Attention to detail
- Team work
- Organizational skills
Timeline
Smoke Shop
Cashier Customer Service
10.2022 - Current
Cook's Assistant
Gas Station
05.2020 - Current
Babysitter
Household
02.2018 - 01.2025
High School Diploma -
Washington High School