Janelis Martinez
Flint
Summary
Dedicated Customer Service Representative skilled in conflict resolution and teamwork. Proven ability to enhance customer satisfaction and manage operations efficiently in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
THE ELITE CARRIER SERVICES OF MIAMI Onsite /Remote
07.2022 - 05.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Operated laboratory equipment and instruments correctly to conduct tests.
- Read and interpreted documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Assessed new protocols and equipment for relevance, and helped implement the chosen updates.
- Removed samples of materials following good practices to achieve accurate test results.
- Comfortable using CRM and ticketing systems (like Salesforce, Zendesk, HubSpot)
- Proficient with Microsoft Office, Google Workspace, and cloud-based tools
- Fast and accurate with data entry (e.g., filing forms, updating customer records).
- Dependable with time management—able to handle a remote workload independently
Office Secretary
EIMC GENERAL MEDICINE
Miami
02.2021 - 06.2022
- Directed incoming calls to appropriate personnel to meet client needs efficiently.
- Greeted visitors and customers with professionalism, offering knowledgeable assistance.
- Served as primary contact for prospective clients, scheduling appointments effectively.
- Enhanced customer satisfaction by applying conflict resolution and problem-solving skills.
- Coordinated office logistics including appointment scheduling, file maintenance, and payment collection.
- Managed patient scheduling through utilization of electronic health record systems.
- Responded promptly to patient inquiries via phone, ensuring efficient communication.
Administrative Assistant
D'FIRST HOME CARE
04.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed incoming and outgoing mail and packages according to established procedures.
Skills
- Positive attitude and dependability
- Team collaboration
- Troubleshooting and conflict resolution
- Customer service excellence
- Time management skills
- Computer proficiency
- Document management expertise
- Policy enforcement strategies
- Appointment scheduling
Languages
- English, Native
- Spanish, Native
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
THE ELITE CARRIER SERVICES OF MIAMI Onsite /Remote
07.2022 - 05.2025
Office Secretary
EIMC GENERAL MEDICINE
02.2021 - 06.2022
Administrative Assistant
D'FIRST HOME CARE
04.2019 - 06.2021
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