Janell Aguon

Self-motivated, with a strong sense of personal responsibility.

• Excellent communication skills, both verbal and written.
• I work well in a team setting, providing support and guidance.
• Assist with day-to-day operations, working efficiently and productively with all team members.
• Manage time efficiently in order to complete all tasks within deadlines.
• Pay attention to detail while completing assignments.
• Use critical thinking to break down problems, evaluate solutions, and make decisions.

• Advise my clients in the facilitation of their business plan, administration and organization
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Analyzed problematic areas to provide recommendations and solutions.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Oversees all aspects of Community Residential Alternative and Community Living Supports waiver services.
• Monitors the formulation and implementation of participants Individual Service Plan.
• Assures completion of needed functional assessments to support the formulation of the Individual Service Plan.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

• Trained and mentored new employees on industry practices and business operations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Created and updated records and files to maintain document compliance.
• Led team of 80 professional Direct care staff in special projects and daily operations.
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
• Developed and maintained relationships with community resources to provide additional support services.

• Communicated with patients to determine drug and alcohol use, suggesting personalized treatment options and escalating care as needed.
• Developed patient care plans and documented progress toward goals.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Coordinated referrals for addiction services based on individual client needs and preferences.