Janell Aymond
Marksville,LA
Summary
Dynamic leader with a proven track record at Security Finance and AT&T Wireless, enhancing operations and sales through strategic management and relationship building. Excelled in customer relationship management and staff development, significantly boosting team performance and client satisfaction. Achieved notable sales growth by implementing effective strategies and fostering a culture of excellence and collaboration.
Overview
24
24
years of professional experience
Work History
Senior Assistant Manager
Security Finance
04.2024 - Current
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
Sales Manager
AT&T Wireless
08.2023 - 04.2024
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Encouraged cross-training for improved versatility and team collaboration.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Assistant Manager
Security Finance
08.2022 - 08.2023
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Manager
AT&T Wireless
02.2016 - 08.2022
- Presented market insights to senior management to support business planning and resource allocation.
- Implemented targeted sales initiatives for increased market penetration and brand visibility.
- Developed sales forecasts based on market research and historical performance data.
- Strengthened client relationships by delivering tailored solutions to meet unique business needs.
- Promoted knowledge sharing among team members, resulting in elevated sales techniques.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
AT&T Sales/Features Chat Agent
Talk2Rep
03.2014 - 12.2015
- Documented customer interactions for future reference.
- Assisted customers by answering questions and providing product information.
- Guided users through troubleshooting steps for common issues.
- Provided feedback to improve chat processes and customer experience.
- Monitored chat queues to manage workload and prioritize tasks.
- Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
AT&T Sales Chat Agent
Arise Virtural Solutions
01.2001 - 03.2014
- Consistently received positive feedback from customers, resulting in high satisfaction scores and improved brand loyalty.
- Enhanced brand reputation with superior customer service skills, promptly answering inquiries and providing accurate information.
- Maximized conversions from website visitors to paying customers through engaging chat conversations that addressed their needs effectively.
- Maintained an organized workspace for efficient access to essential resources, ensuring seamless customer interactions during chat sessions.
- Increased upselling opportunities by proactively recommending additional products or services that complemented the client''s purchase or inquiry.
Education
Bachelor of Science - Human Services
Bryant And Stratton College
Getzville, NY11-2025
Associate of Science - Business Management
Ashworth College
Norcross, GA04-2007
GED -
Adult Education
Marksville, LA02-2001
Skills
- Staff training and development
- Customer relationship management
- Operations management
- Relationship building
- Sales team training
- Goals and performance
- Staff management
- Time management
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
Timeline
Senior Assistant Manager
Security Finance
04.2024 - Current
Sales Manager
AT&T Wireless
08.2023 - 04.2024
Assistant Manager
Security Finance
08.2022 - 08.2023
Sales Manager
AT&T Wireless
02.2016 - 08.2022
AT&T Sales/Features Chat Agent
Talk2Rep
03.2014 - 12.2015
AT&T Sales Chat Agent
Arise Virtural Solutions
01.2001 - 03.2014
Bachelor of Science - Human Services
Bryant And Stratton College
Associate of Science - Business Management
Ashworth College
GED -
Adult Education
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