Janell Benitez
San Jose,CA
Summary
Results-driven Business Operations and Administrative professional with 15+ years of experience supporting government, defense, construction, higher education, and corporate sectors. Skilled in financial management, payroll, compliance, project coordination, and customer relations. Proven ability to streamline processes, manage cross-functional teams, and maintain strict compliance with Department of Defense (DoD) and Department of Education (DOE) regulations. Recognized for building strong client relationships, achieving audit excellence, and improving organizational efficiency. Bilingual in English and Conversational Spanish.
Overview
34
34
years of professional experience
Work History
Administrative/Operational Support
Northrop Grumman
03.2020 - Current
- Provide direct support to USAF contracts, including workload forecasting, staffing analysis, and pricing support.
- Hold an active Salesforce license for business development activities.
- Administer international travel assignments using ITRIP; ensure compliance with corporate and government regulations.
- Support 48 CONUS and OCONUS Field Service Engineers in daily operational needs.
- Assisted Quality, Compliance, and Ethics teams during AS9100 D audits, achieving 0 audit findings for 3 consecutive years.
Business Office Manager
Benitez Concrete Construction
05.2015 - 03.2020
- Managed full-cycle accounting: Accounts Payable, Accounts Receivable, Collections, and Payroll (ADP).
- Oversaw job files, proposals, contracts, change orders, invoices, and compliance documentation.
- Coordinated with architects and builders, tracked certificates of insurance, and ensured smooth project completion.
Financial Aid Advisor / Student Loan Specialist
Corinthian Colleges
01.2009 - 05.2015
- Conducted financial aid interviews and guided students through DOE-compliant processes.
- Monitored student loan applications, tracked missing documents, and ensured timely completion.
- Led Cohort Default Rate Department, reducing student loan defaults.
- Designed and facilitated financial literacy workshops for graduates.
Customer Relations Manager
Toyota of Palo Alto
05.2004 - 12.2008
- Improved customer satisfaction by implementing process changes using Kaizen methodology.
- Managed customer satisfaction reports and provided feedback to management for operational improvements.
- Acted as primary liaison between customers, internal departments, and Toyota Motor Sales.
- Organized promotional events, strengthening customer retention and brand loyalty.
IT Project Coordinator
FedEx Freight (formerly Caliber Technology)
11.1995 - 03.2000
- Coordinated large-scale IT projects involving LAN/WAN, hardware/software upgrades, and licensing compliance across 65 service centers.
- Chaired change management meetings and documented progress reports.
- Managed IT procurement, vendor bids, and inventory.
Business Systems Logistics Analyst
Viking Freight
10.1991 - 11.1995
- Partnered with corporate clients to customize logistics solutions and implement nonstandard shipping processes.
- Developed customer databases and documentation for nonstandard procedures.
- Trained managers and staff in new business processes.
Education
High School Diploma -
DeAnza College
Cupertino, CAundefined
Evergreen Valley College
San Jose, CAundefined
Foothill High School
San Jose, CASkills
- Office & Business Tools: MS Word, Access, PowerPoint, Excel (pivot tables, VLOOKUP, charts, graphs)
- Systems & Platforms: SAP, Salesforce (Certified), ADP, ITRIP, Kaizen methodology
- Finance & HR: Accounts Payable/Receivable, Payroll, Collections, Expense Reports, Financial Aid Counseling, Compliance Audits
- Operations & Administration: Scheduling, Conference Coordination, Event Planning, Job File Management, Contract Support
- Recognition & Certifications: ExecuTrain Certificate, Customer Relations Manager Excellence Award, Northrop Grumman Bravo Awards
Timeline
Administrative/Operational Support
Northrop Grumman
03.2020 - Current
Business Office Manager
Benitez Concrete Construction
05.2015 - 03.2020
Financial Aid Advisor / Student Loan Specialist
Corinthian Colleges
01.2009 - 05.2015
Customer Relations Manager
Toyota of Palo Alto
05.2004 - 12.2008
IT Project Coordinator
FedEx Freight (formerly Caliber Technology)
11.1995 - 03.2000
Business Systems Logistics Analyst
Viking Freight
10.1991 - 11.1995
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Evergreen Valley College
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Foothill High School
High School Diploma -
DeAnza College
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