Janell Cervantes

● Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each
assignment.
● Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
● Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
● Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.

• Compared shipping orders and invoices against contents received to verify accuracy.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Processed claim paperwork and followed up on missing information to complete processing.
• Processed and recorded new policies and claims.

• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Updated employee files with new details such as changes in address or salary levels.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained payroll information by calculating, collecting, and entering data.
• Processed new hire paperwork and documents.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Coordinate staffing needs with hospital and all healthcare professionals for daily coverage
• Scheduled and confirmed coverage for specific hospital units one week prior and day of shift
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.