Janell Chaisson
Marksville,Louisiana
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
Work History
Store Manager
AT&T
08.2023 - Current
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Security Finance
08.2022 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Manager
AT&T
02.2016 - 08.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
AT&T Sales/Features RSC
Talk2Rep
07.2015 - 07.2014
- Greet customers and assure what each customer wants or needs
- Greet customers and ask identifying open-ended questions to be sure you understand what each customer needs and wants
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Assisting customer with navigating website
- Handling three consecutive chats always with time limits
- Typing 50-75 words per minute.
AT&T Sales RSCAT&T Sales/Customer Service Chat Agent
Aris virtual Solutions
10.2012 - 01.2001
- Check to ensure that appropriate changes were made to resolve customers' problems
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Handling three consecutive chats always, with time limits
- Typing 50 to 75 words per minute
- Meeting sales quota and/or metrics
Education
High School Diploma -
Adult Education
Marksville, LA01.2001
Associates in Business Management - Business
Ashworth College
Norcross, GA04.2007
Batchelor Degree (not complete) - Human Services
Kaplan University
Davenport, IA05.2012
Skills
- Very detail-oriented professional, very fast learner and dedicated in work
- Operations Management
- Store Merchandising
- Payroll Management
- Hourly shift management
- Retail Inventory Management
Timeline
Store Manager
AT&T
08.2023 - Current
Assistant Manager
Security Finance
08.2022 - 08.2023
Sales Manager
AT&T
02.2016 - 08.2022
AT&T Sales/Features RSC
Talk2Rep
07.2015 - 07.2014
AT&T Sales RSCAT&T Sales/Customer Service Chat Agent
Aris virtual Solutions
10.2012 - 01.2001
High School Diploma -
Adult Education
Associates in Business Management - Business
Ashworth College
Batchelor Degree (not complete) - Human Services
Kaplan University
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