Janell Crosley
ROCHESTER,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
DSA
Finger Lakes DDSO
Rochester , NY
03.2023 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
Medication Coordinator
DePaul Community Services
Rochester , NY
04.2022 - 11.2022
- Verified patient medication orders and reconciled discrepancies with physicians.
- Monitored medication usage and ensured compliance with regulatory requirements.
- Provided education on proper use of medications and potential side effects.
- Maintained accurate records of patient prescriptions, refills, and renewals.
- Coordinated the delivery of prescription medications to patients.
- Facilitated communication between pharmacists and other healthcare providers.
- Responded promptly to pharmacy inquiries regarding new or refill prescriptions.
- Advised patients about appropriate dosage, storage methods, and disposal techniques.
- Tracked expiration dates for controlled substances and maintained inventory logs.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Med Coordinator/Patient Care Technician
Grandville Senior Living Facility
Rochester , NY
11.2021 - 08.2022
- Provided direct patient care and assistance to healthcare team members.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Call Center Representative
Maximus
Rochester , NY
12.2019 - 10.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
GED -
Benjamin Franklin High School
Rochester, NY09-1994
Skills
- Critical Thinking
- Microsoft Office
- Verbal Communication
- Quality Assurance
- Training & Development
- Public Speaking
- Communication
- Organization and Time Management
- Multitasking
Timeline
DSA
Finger Lakes DDSO
03.2023 - Current
Medication Coordinator
DePaul Community Services
04.2022 - 11.2022
Med Coordinator/Patient Care Technician
Grandville Senior Living Facility
11.2021 - 08.2022
Call Center Representative
Maximus
12.2019 - 10.2021
GED -
Benjamin Franklin High School
Similar Profiles
Colleen BrownColleen Brown
Habilitation Specialist 2 at OPWDD- Finger Lakes DDSOHabilitation Specialist 2 at OPWDD- Finger Lakes DDSO
Dystany WhiteDystany White
Direct Support Professional at Finger Lakes DDSODirect Support Professional at Finger Lakes DDSO
Qiana McCulloughQiana McCullough
Residential Manager at Finger Lakes DDSOResidential Manager at Finger Lakes DDSO