Janell Crosley
ROCHESTER,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
DSA
Finger Lakes DDSO
Rochester, NY
03.2023 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
Medication Coordinator
DePaul Community Services
Rochester, NY
04.2022 - 11.2022
- Verified patient medication orders and reconciled discrepancies with physicians.
- Monitored medication usage and ensured compliance with regulatory requirements.
- Provided education on proper use of medications and potential side effects.
- Maintained accurate records of patient prescriptions, refills, and renewals.
- Coordinated the delivery of prescription medications to patients.
- Facilitated communication between pharmacists and other healthcare providers.
- Responded promptly to pharmacy inquiries regarding new or refill prescriptions.
- Advised patients about appropriate dosage, storage methods, and disposal techniques.
- Tracked expiration dates for controlled substances and maintained inventory logs.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Med Coordinator/Patient Care Technician
Grandville Senior Living Facility
Rochester, NY
11.2021 - 08.2022
- Provided direct patient care and assistance to healthcare team members.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Call Center Representative
Maximus
Rochester, NY
12.2019 - 10.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
GED -
Benjamin Franklin High School
Rochester, NY09-1994
Skills
- Critical Thinking
- Microsoft Office
- Verbal Communication
- Quality Assurance
- Training & Development
- Public Speaking
- Communication
- Organization and Time Management
- Multitasking
Timeline
DSA
Finger Lakes DDSO
03.2023 - Current
Medication Coordinator
DePaul Community Services
04.2022 - 11.2022
Med Coordinator/Patient Care Technician
Grandville Senior Living Facility
11.2021 - 08.2022
Call Center Representative
Maximus
12.2019 - 10.2021
GED -
Benjamin Franklin High School
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