Janell Fernandez
Summary
Skilled Senior Pharmacy Technician offering 10 years of experience assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Sr. Pharmacy Technician
Walgreens Boots Alliance
06.2013 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised 3 to 7 pharmacy technicians and coordinated day-to-day assignments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles in Intercom plus to include current information such as medications and insurance details.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Set up and modified patient profiles in Intercom plus to include current information such as medications and insurance details.
Education
No Degree - Pharmacy Technician
Virginia College
Austin, TX05.2011
Skills
- Medication Therapy Management
- Pharmacy Automation
- Patient Confidentiality
- Restock Shelves
- Health Insurance Plan Knowledge
- Insurance Billing
- Inventory and Supply Management
- Problem-Solving Skills
- Profile Updating
- Prescription Filling and Labeling
- Drug Inventory Control
- Automated Supply Systems
- Manual and Automated Medication Dispensing
- Prescription Pricing
- Inventory Control
- Patient Contact
- Resolving Complaints
- Reviewing Patient Information
- Drug Storage
- HIPAA
- HIPAA Regulations
- Pharmacy Operations
- Label Products
- Patient Information Collection
- High-Volume Environments
- Insurance Verification
- Proper Labeling
- Safe Chemical Handling
- Quantity Calculations
- Insurance Claim Processing Software
- Complex Problem-Solving
- Workplace Safety
- FDA and HIPAA Compliance
- Cash Register Operations
- Supervising Technicians
- Serve Customers
- Workflow Optimization
- Aseptic Techniques
Certification
- CPhT - Certified Pharmacy Technician
- License registered in Texas and New Mexico
- Certified Immunizer
Timeline
Sr. Pharmacy Technician
Walgreens Boots Alliance
06.2013 - Current
No Degree - Pharmacy Technician
Virginia College
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