Janell Glenn
Huntersville,NC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
CNA - Certified Nursing Assistant
Lux Home Care Agency
Charlotte, NC
12.2022 - Current
- Provided caring, intimate, hands-on healthcare for clients. Supported needs to over 10 clients daily.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
Service Administrator
Morris South
Charlotte, NC
07.2022 - Current
- Set up service appointments/work orders
- Dispatch technicians and process purchase orders
- Process billing invoices to customers using Macola after completion of field service work orders.
- Manged over 50 calls per day.
- Developed lasting relationships with customer.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Updated customer service database with new information, address changes and contact details.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Underwriter
Rocket Mortgage
Charlotte, NC
06.2020 - 04.2022
- Underwrite mortgage loans
- Assist partners with all guideline clarifications
- Answer all incoming calls and provide customer service.
- Had pipeline of 90- 100 loans sometimes.
- Reviewed loan applications to determine risk.
- Determined and documented loan conditions and communicated requirements and decisions
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
- Supported review and acceptance or denial of new or renewal business
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding
- Built strong relationships with lenders, brokers and clients for constructive communications
Customer Service Specialist
Duke Energy
Charlotte, NC
09.2018 - 03.2020
- Assist customers with billing questions, processing payments and establishing service.
- Answered over 100 calls daily.
- Achieved h
Business Development Coordinator
Hendrick Automotive Group
Charlotte, NC
12.2015 - 09.2018
- Assisted more then 25- 30 customers daily by establishing service appointments using x-time and Reynolds and Reynolds.
- Planned marketing initiatives and leveraged referral networks to promote business development
Sales Representative
Time Warner Cable
Morrisville, NC
10.2014 - 02.2015
- Created 50-60 accounts daily for new customers signing up for television, internet, phone, or Security monitoring services
- Meet and exceed daily sales goals
- Assist existing customers with upgrade their services
- Accomplishments
- Meet and exceeded sales goals
- Overcome objections and created and excellent customer experience.
- Learned and adapted quickly to new technology and software applications
- Worked well in team setting, providing support and guidance
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Acted as team leader in group projects, delegating tasks and providing feedback
- Gained strong leadership skills by managing projects from start to finish
- Paid attention to detail while completing assignments
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Managed time efficiently in order to complete all tasks within deadlines
Education
Technical / Skills Training in Underwriting, 2.0, 3.0, and Purchase - undefined
Some
06.2020 - 08.2020
High school diploma or GED - undefined
Fayetteville Tech Community College
01.2010 - 01.2012
College - Business administration
E. E. Smith High School
08.1998 - 06.2001
Skills
Proactive sales leader Met and exceeded monthly sales goals by demonstrating knowledge of productsundefined
Accomplishments
- Increased productivity by demonstrating new ideas and concepts
- Reduced churn and increased longevity by building a relationship with customers
- Skills Used
- Demonstrated the ability to overcome customer objectives
- Ensured proper coding on accounts for services ordered
- Implemented customer service policies
- Sales Associate
- Belk - Fayetteville, NC
- April 2009 to May 2010
- Responsibilities
- Provided excellent customer service by answering all customer question and ensuring complete customer satisfaction
- Processed bill payments and sales transactions
- Processed inventory weekly
- Accomplishments
- Increased sales by positive customer relations
- Set up and processed new customer accounts
- Exceeded sales quotas and significantly increased productivity
- Skills Used
- Demonstrated skills with client relationship development
- Ability to overcome sales objectives
- Increased customer satisfaction through excellent customer service
- Sales Consultant
- White House Black Market - Charlotte, NC
- May 2007 to April 2009
- Responsibilities
- Operated cash registers, scanners, to itemize sales transactions
- Courteously greeted customers and efficiently process transactions within a busy fast- paced retail environment
- Provided excellent customer service
- Accomplishments
- Successfully exceeded weekly sales goals
- Created successful customer relations
- Skills Used
- Maximized sales through effective merchandising and marketing
- Ability to overcome objectives by providing excellent customer service
- Flexible approach to adapting to customer needs.
Timeline
CNA - Certified Nursing Assistant
Lux Home Care Agency
12.2022 - Current
Service Administrator
Morris South
07.2022 - Current
Underwriter
Rocket Mortgage
06.2020 - 04.2022
Technical / Skills Training in Underwriting, 2.0, 3.0, and Purchase - undefined
Some
06.2020 - 08.2020
Customer Service Specialist
Duke Energy
09.2018 - 03.2020
Business Development Coordinator
Hendrick Automotive Group
12.2015 - 09.2018
Sales Representative
Time Warner Cable
10.2014 - 02.2015
High school diploma or GED - undefined
Fayetteville Tech Community College
01.2010 - 01.2012
College - Business administration
E. E. Smith High School
08.1998 - 06.2001
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