Janell Glenn
Huntersville,NC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
CNA - Certified Nursing Assistant
Lux Home Care Agency
Charlotte, NC
12.2022 - Current
- Provided caring, intimate, hands-on healthcare for clients. Supported needs to over 10 clients daily.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
Service Administrator
Morris South
Charlotte, NC
07.2022 - Current
- Set up service appointments/work orders
- Dispatch technicians and process purchase orders
- Process billing invoices to customers using Macola after completion of field service work orders.
- Manged over 50 calls per day.
- Developed lasting relationships with customer.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Updated customer service database with new information, address changes and contact details.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Underwriter
Rocket Mortgage
Charlotte, NC
06.2020 - 04.2022
- Underwrite mortgage loans
- Assist partners with all guideline clarifications
- Answer all incoming calls and provide customer service.
- Had pipeline of 90- 100 loans sometimes.
- Reviewed loan applications to determine risk.
- Determined and documented loan conditions and communicated requirements and decisions
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
- Supported review and acceptance or denial of new or renewal business
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding
- Built strong relationships with lenders, brokers and clients for constructive communications
Customer Service Specialist
Duke Energy
Charlotte, NC
09.2018 - 03.2020
- Assist customers with billing questions, processing payments and establishing service.
- Answered over 100 calls daily.
- Achieved h
Business Development Coordinator
Hendrick Automotive Group
Charlotte, NC
12.2015 - 09.2018
- Assisted more then 25- 30 customers daily by establishing service appointments using x-time and Reynolds and Reynolds.
- Planned marketing initiatives and leveraged referral networks to promote business development
Sales Representative
Time Warner Cable
Morrisville, NC
10.2014 - 02.2015
- Created 50-60 accounts daily for new customers signing up for television, internet, phone, or Security monitoring services
- Meet and exceed daily sales goals
- Assist existing customers with upgrade their services
- Accomplishments
- Meet and exceeded sales goals
- Overcome objections and created and excellent customer experience.
- Learned and adapted quickly to new technology and software applications
- Worked well in team setting, providing support and guidance
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Acted as team leader in group projects, delegating tasks and providing feedback
- Gained strong leadership skills by managing projects from start to finish
- Paid attention to detail while completing assignments
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Managed time efficiently in order to complete all tasks within deadlines
Education
Technical / Skills Training in Underwriting, 2.0, 3.0, and Purchase - undefined
Some
06.2020 - 08.2020
High school diploma or GED - undefined
Fayetteville Tech Community College
01.2010 - 01.2012
College - Business administration
E. E. Smith High School
08.1998 - 06.2001
Skills
Proactive sales leader Met and exceeded monthly sales goals by demonstrating knowledge of productsAccount ManagementBusiness DevelopmentUnderwritingSalesforceSalesMicrosoft OutlookManagementCommunication skillsComputer literacyComputer skillsTypingMicrosoft Office
Nursing staff leadership
Established nursing procedures
Home Health Nursing
Accomplishments
- Increased productivity by demonstrating new ideas and concepts
- Reduced churn and increased longevity by building a relationship with customers
- Skills Used
- Demonstrated the ability to overcome customer objectives
- Ensured proper coding on accounts for services ordered
- Implemented customer service policies
- Sales Associate
- Belk - Fayetteville, NC
- April 2009 to May 2010
- Responsibilities
- Provided excellent customer service by answering all customer question and ensuring complete customer satisfaction
- Processed bill payments and sales transactions
- Processed inventory weekly
- Accomplishments
- Increased sales by positive customer relations
- Set up and processed new customer accounts
- Exceeded sales quotas and significantly increased productivity
- Skills Used
- Demonstrated skills with client relationship development
- Ability to overcome sales objectives
- Increased customer satisfaction through excellent customer service
- Sales Consultant
- White House Black Market - Charlotte, NC
- May 2007 to April 2009
- Responsibilities
- Operated cash registers, scanners, to itemize sales transactions
- Courteously greeted customers and efficiently process transactions within a busy fast- paced retail environment
- Provided excellent customer service
- Accomplishments
- Successfully exceeded weekly sales goals
- Created successful customer relations
- Skills Used
- Maximized sales through effective merchandising and marketing
- Ability to overcome objectives by providing excellent customer service
- Flexible approach to adapting to customer needs.
Timeline
CNA - Certified Nursing Assistant
Lux Home Care Agency
12.2022 - Current
Service Administrator
Morris South
07.2022 - Current
Underwriter
Rocket Mortgage
06.2020 - 04.2022
Technical / Skills Training in Underwriting, 2.0, 3.0, and Purchase - undefined
Some
06.2020 - 08.2020
Customer Service Specialist
Duke Energy
09.2018 - 03.2020
Business Development Coordinator
Hendrick Automotive Group
12.2015 - 09.2018
Sales Representative
Time Warner Cable
10.2014 - 02.2015
High school diploma or GED - undefined
Fayetteville Tech Community College
01.2010 - 01.2012
College - Business administration
E. E. Smith High School
08.1998 - 06.2001