JANELL GRIMES
Wynne,AR
Summary
Highly skilled and enthusiastic professional with more than 22 years of experience managing operations in patient-centric medical offices. Successfully oversee employee training, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician II
Indiana University Health Hospital, Tipton
Tipton, IN
10.2019 - 07.2022
- Super-user for pharmacy/hospital systems. Cerner, Pyxis, Pyxis C2 safe, Pak-Edge unit dose packager, Lawson, Oracle, Swisslog, RxTask, Protenus, and Intelliguard.
- Wrote standard work for all systems and processes and trained staff on usage.
- Monitor and coordinate controlled substance surveillance software, working with physicians, nurses, nursing leadership, and pharmacy personnel to improve compliance with handling policies.
- Accurately and efficiently entering data into QS1 software.
- Assisted pharmacy manager with policy development.
- Designed and implemented pharmacy technician training plan.
- Deliver medications and pharmaceutical supplies to patients, nursing stations, surgery, and pyxis machines
- Accurately added drugs or nutrients to IV solution under sterile conditions using aseptic technique
- Properly cleaned and maintained department and equipment such as IV hood
- Managed medication inventory, including conducting counts, maintaining controlled substances, and decreasing waste/expired medications
- Work directly with department managers and administration to implement new policies and procedures or to correct any errors
- Proactively identified and solved complex problems impacting patient safety and company regulations
- Order medications from suppliers, including specialty medications
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency, service quality, and reduction of errors
- Prepack bulk medications and answer telephones responding to questions or requests
PHARMACY TECHNICIAN II
DUKES MEMORIAL HOSPITAL/ LUTHERAN
FORT WAYNE, PERU
02.2016 - 10.2019
- Department Safety Coach
- Worked with staff to decrease current hospital inventory by 24% while still ensuring levels would meet patient needs.
- Worked directly with department managers and administration to implement new policies and procedures or to correct any errors.
- Proactively identified and solved complex problems impacting patient safety and company regulations.
- Developed and initiated new hire training plan.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, service quality, and reduction of errors.
- Audited nurses daily and monthly to prevent and/or address any potential diversion and to ensure policy guidelines were being followed.
- Schedule staff to meet patient and productivity demands
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
CERTIFIED PHARMACY TECHNICIAN
WALMART PHARMACY
AUBURN, IN
01.2009 - 12.2015
- Entered new patient profiles and prescriptions into medication input software with high accuracy (98.6%) and an average of 31 second prescription inputting
- Verify prescription is complete and accurate
- Communicated directly with doctors’ offices and third party insurance companies via telephone, fax, and email
- Efficiently answered multi-line phone
- Maintained proper storage and security conditions for all drugs
- Correctly filed all prescriptions after completion following state and federal guidelines
- Strictly maintained customer and patient confidentiality
- Train new staff
- Created inventory system to keep specific medications in stock for patient use.
SENIOR CERTIFIED PHARMACY TECHNICIAN
WALGREENS
FORT WAYNE, IN
05.2001 - 05.2007
- Managed pharmacy inventory through proper medication ordering, returns, and inter-store transfers
- Properly trained staff and new hires
- Taught PTCB classes for technicians and management
- Proficiently processed and dispensed written, oral, and electronic prescriptions
- Followed state and federal record keeping guidelines for legend drugs and controlled substances
- Directed operations to increase efficiency and minimize patient wait times
- Precisely processed third party prescriptions and managed adjudication review
- Communicated with all customers and staff in a pleasant and professional manner
- Create schedule for staff.
Education
High School Diploma -
HOMESTEAD HIGH SCHOOL
Fort Wayne, IN06.2000
Skills
- Able to handle any administrative task
- Dedicated to getting all paperwork and orders accurate
- Responsible employee who follows all policies
- Highly motivated professional
- Excellent problem-solving skills
- Works well with all levels of people, but also an independent worker
- Proven record in implementing processes that improve overall productivity
Certification
- CPhT - Certified Pharmacy Technician
- CPR Certified (BLS)
- Immunization certification
Timeline
Pharmacy Technician II
Indiana University Health Hospital, Tipton
10.2019 - 07.2022
PHARMACY TECHNICIAN II
DUKES MEMORIAL HOSPITAL/ LUTHERAN
02.2016 - 10.2019
CERTIFIED PHARMACY TECHNICIAN
WALMART PHARMACY
01.2009 - 12.2015
SENIOR CERTIFIED PHARMACY TECHNICIAN
WALGREENS
05.2001 - 05.2007
High School Diploma -
HOMESTEAD HIGH SCHOOL
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