Janell Harrison
Baltimore,MD
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Tranquil Traditions Spa
Baltimore, Maryland
09.2023 - Current
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Adhered strictly to all state laws governing massage therapy practice.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
Massage Therapy Instructor
Fortis Institute
Baltimore, MD
06.2023 - Current
- Facilitated group discussions, encouraging students to address class concepts to increase understanding.
- Passed out syllabi and informed students of course standards and learning objectives.
- Assessed students' knowledge and skills through assignments and exams.
- Held clinical simulation projects and provided each student with individual feedback.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
Front Desk Associate
Massage Envy
Baltimore, MD
01.2023 - 08.2023
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted, registered and assigned guests to rooms according to individual requirements.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Reviewed accounts to assess open charges and answer customer questions.
- Verified and collected client payments.
- Answered phone and emails to make reservations and take guest information.
Support Staff Member
Redesigning Minds/ Leith Walk Elementary-Middle
Baltimore, MD
09.2022 - 06.2023
- Responded to student issues to provide immediate resolution and improve the flow of the school day.
- Greeted and assisted student throughout the day. And escorted students to classrooms during times of insubordination.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Instructed students on usage and care of equipment to prevent injuries.
- Planned and supervised games and other recreational activities for students.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Informed students and parents of policies and procedures regarding student behavior and disciplinary actions.
Uber Partner
Uber And Lyft
Baltimore, MD
08.2021 - 09.2022
- Drove passengers from pick-up points to deliver to destination.
- Used advanced driving techniques to better improve time management and safety.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Achieved consistently high customer scores due to exceptional service.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety regulations and state laws governing vehicle operation.
- Maintained strict compliance with safety rules for passenger and driver protection.
Massage Therapist
Massage Envy
Baltimore, MD
05.2011 - 07.2021
- Performed quality, therapeutic bodywork to meet clients' needs.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Utilized membership model to build recurring client relationships and improve wellness.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Personalized massage services to craft customized sessions.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
- Maintained impeccable records for business administration and financial management purposes.
Education
Massage Therapy
Baltimore School of Massage
Linthicum Heights, MD05.2010
Skills
- Task Prioritization
- Microsoft Office
- Report Preparation
- Confidentiality and Data Protection
- Verbal and Written Communication
- Strong Organizational Skills
- Judgment and Decision Making
- Multitasking and Time Management
- Cleaning and Sanitizing
- Relationship Building
- Administrative Procedures
Timeline
Massage Therapist
Tranquil Traditions Spa
09.2023 - Current
Massage Therapy Instructor
Fortis Institute
06.2023 - Current
Front Desk Associate
Massage Envy
01.2023 - 08.2023
Support Staff Member
Redesigning Minds/ Leith Walk Elementary-Middle
09.2022 - 06.2023
Uber Partner
Uber And Lyft
08.2021 - 09.2022
Massage Therapist
Massage Envy
05.2011 - 07.2021
Massage Therapy
Baltimore School of Massage
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