Janell Harsh
Information Technology Specialist
Carthage,Texas
Summary
Delving into the realm of technology has been an unwavering passion of mine, I enjoy the ever evolving landscape of digital solutions and their transformative impact on society. I am driven by curiosity and inspired by possibilities, and committed to continuous learning to enrich my understanding.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
As IT professional, well versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Detail oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy to understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Work History
IT Specialist
Shelby Saving Bank
Center, TX
04.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Optimized network performance through regular monitoring and maintenance.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Trained employees on new technologies, increasing competency levels across the organization.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Technician
First State Bank & Trust
01.2018 - 01.2020
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Receptionist
Excel Ford Lincoln Mercury
01.2005 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Highschool Diploma -
Basics Completed - undefined
Skills
Technical Proficiency- Strong understanding in relevant technologies and platforms
Problem-Solving – Ability to analyze complex problems and devise effective solutions
Attention to detail- Precision in troubleshooting to ensure accuracy and reliability
Communication- Clear and effective communication skills
Teamwork- Collaboration with colleagues to achieve common goals
Adaptability-Flexibility to learn new technologies and adapt to changing environments
Troubleshooting
Application installations
IT troubleshooting
Technical issue analysis
Quality assurance
System upgrades
Software implementation
IT diagnostics
Troubleshooting and Diagnostics
Technical support
User support
Software installation
Microsoft outlook
TCP/IP
Links
- Https://www.linkedin.com/in/janell-harsh-674b5a325/
- Https://github.com/Jrharsh