Janell Hayes
Philadelphia,Pennsylvania
Summary
Versatile supervising team member offering over 7 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Shop Lead
Giant Martins
10.2021 - 02.2024
- Checked incoming orders and organized new stock.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Developed training programs for new hires, resulting in increased job competency and faster onboarding processes.
- Assembled products according to changing daily work orders and specific customer needs.
- Prepared reports and technical documentation of day-to-day production processes.
- Met production targets and tight deadlines by collaborating closely with team members.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
E-Commerce Personal Shopper
Amazon
09.2019 - 11.2020
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Provided product advice to customers to help select most suitable items for individual needs.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
E-Commerce Personal Shopper
Walmart
10.2018 - 03.2019
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Provided product advice to customers to help select most suitable items for individual needs.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Worked productively with customers to meet order requirements and service expectations.
Education
High School Diploma -
Commonwealth Charter Academy
Philadelphia, PA06.2016
Skills
- Heavy Lifting
- Root Cause Analysis Participation
- Blueprint Reading
- Positive Attitude
- Attention to Detail
- Hand-Held Scanners
- Health and safety
- Computer Skills
Timeline
Shop Lead
Giant Martins
10.2021 - 02.2024
E-Commerce Personal Shopper
Amazon
09.2019 - 11.2020
E-Commerce Personal Shopper
Walmart
10.2018 - 03.2019
High School Diploma -
Commonwealth Charter Academy
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