Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janell Hughes

11604 Terry Dr.,TX

Summary

Experienced customer service professional with 15 plus years. Demonstrating empathy and active listening ,handling complaint and conflicts resolution, maintaining product knowledgement ,and problem solving skills to achieve High customer satisfaction. Diligent with solid background in crafting high-quality food. Demonstrated expertise in food preparation, and management, ensuring consistent and delicious results. Proven ability to work collaboratively in fast-paced kitchens, utilizing attention to detail and efficient multitasking. Diligent . With solid background in warehouse operations. Known for efficiently handling tasks and supporting smooth workflow in high-paced environment. Proven ability to manage inventory and maintain safety standards. Medical billing professional with deep expertise in managing patient billing and insurance claims. Account reconciliation, and compliance with healthcare regulations. Known for collaborating effectively with teams and adapting to changing needs to achieve optimal results. Reliable and detail-focused, ensuring accurate and timely processing of financial information. Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Sonic's Drive-In
Balch Springs, Texas
05.2022 - 06.2025

Trained new employees

Overseeing operation and labor

Implemented POS systems

Opened and closed

Helped with inventory

  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Managed inventory levels, optimizing stock replenishment procedures.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.

Fulfillment Center Associate

Amazon
Mesquite, Texas
01.2022 - 05.2022
  • Collaborated with team members to meet daily operational targets and ensure timely order fulfillment.
  • Implemented safety protocols, reducing workplace incidents and enhancing overall team compliance.
  • Streamlined packaging processes, contributing to faster shipping times

Team Manager

Griff's Hamburgers
Mesquite , TX
06.2009 - 07.2020
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored team members to enhance service quality and efficiency.
  • Managed inventory levels, ensuring optimal stock availability for peak service periods.
  • Conducted performance evaluations, providing constructive feedback to drive employee growth.
  • Collaborated with management to establish operational goals and monitor progress.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Led employee relations through effective communication, coaching, training, and development.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team Cook

Galvez Cafe
Dallas, Texas
09.2004 - 06.2020
  • Prepared diverse menu items, ensuring quality and presentation standards met.
  • Managed kitchen inventory, minimizing waste through efficient stock rotation.
  • Trained new staff on food preparation techniques and safety protocols.
  • Streamlined kitchen operations, improving service speed during peak hours.
  • Ensured compliance with health regulations, maintaining a clean and safe environment.
  • Collaborated with front-of-house staff to coordinate timely meal service delivery.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.

Caregiver

Consolidated Healthcare Services
Seagoville, Texas
02.2018 - 11.2019
  • Assisted with daily living activities, promoting independence and dignity for clients.
  • Implemented personalized care plans, adapting strategies to meet individual needs.
  • Collaborated with healthcare professionals to enhance patient care and safety protocols.
  • Monitored changes in residents' health status, reporting concerns to appropriate staff promptly.
  • Organized recreational activities that fostered social interaction and improved mental health outcomes.
  • Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Cashier

Mcdonalds
Dallas, Texas
03.2007 - 08.2007
  • Assisted customers with menu selections and promotional offers.
  • Handled customer inquiries and resolved issues to enhance satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Billing Specialist

Shared Operation Services
Mesquite, Texas
02.2002 - 06.2006
  • Processed insurance claims accurately, ensuring compliance with company policies and regulations.
  • Collaborated with healthcare providers to obtain necessary documentation for claims processing.
  • Reviewed and improved billing workflows, identifying opportunities for efficiency .
  • Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
  • Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
  • Streamlined workflow by organizing and prioritizing daily tasks for efficient claim processing and submission.

Insider

Domino's Pizza
Mesquite, Texas
01.1999 - 02.2002

Education

High School Diploma -

West Mesquite High School
Mesquite, TX
05.2003

Skills

  • Money handling
  • Problem-solving
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Employee scheduling
  • Staff development
  • Policy enforcement
  • Employee performance evaluations
  • Respectful and compassionate
  • Dependable and responsible
  • Patient care
  • Multitasking and organization
  • Basic housekeeping
  • Personal hygiene assistance
  • Meal preparation
  • First aid and safety
  • Medical record-keeping
  • Direct patient care
  • Heavy lifting
  • Medication administration
  • Incident reporting
  • Progress documentation
  • Complex Problem-solving
  • Work ethic and integrity
  • Patient care
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Product knowledge
  • POS system operations
  • Staff training
  • Attention to detail
  • ID verification
  • Order packaging
  • Product recommendations
  • Reports and documents
  • Staff mentoring
  • Safe food handling
  • Equipment cleaning
  • Order preparation
  • Customer order management
  • Insurance verification
  • Invoice processing
  • Claims processing
  • Data entry proficiency
  • HIPAA compliance
  • Payment posting
  • Medical billing expertise
  • Patient account management
  • Invoicing proficiency
  • Research and due diligence
  • Collections
  • Records organization and review
  • Audit procedures
  • Client relationship management
  • Data research
  • Medical coding
  • Insurance claim processing
  • Billing cycle management
  • Billing software proficiency
  • Statement processing
  • Medical transport billing
  • Insurance confirmation
  • Microsoft office
  • Account updating
  • Payment processing
  • Paperwork and documentation
  • Deadline adherence
  • Billing data verification
  • Financial transactions
  • Work Planning and Prioritization
  • Inquiry handling
  • Quality control
  • Database updates
  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Warehouse operations
  • Material loading and unloading
  • Punctual and dependable
  • Safety protocols
  • Warehouse equipment maintenance
  • Hazardous materials handling
  • Microsoft outlook

Timeline

Assistant Manager

Sonic's Drive-In
05.2022 - 06.2025

Fulfillment Center Associate

Amazon
01.2022 - 05.2022

Caregiver

Consolidated Healthcare Services
02.2018 - 11.2019

Team Manager

Griff's Hamburgers
06.2009 - 07.2020

Cashier

Mcdonalds
03.2007 - 08.2007

Team Cook

Galvez Cafe
09.2004 - 06.2020

Billing Specialist

Shared Operation Services
02.2002 - 06.2006

Insider

Domino's Pizza
01.1999 - 02.2002

High School Diploma -

West Mesquite High School