Janell C. Hunter
Decatur,GA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant III
Georgia Department of Corrections
09.2022 - Current
- Serve as first point of contact for visitors and callers, ensuring professional, efficient handling of inquiries.
- Coordinate calendars and meetings for senior leadership, streamlining scheduling and reducing conflicts.
- Maintain accurate records, reports, and confidential files, supporting compliance and smooth operations.
- Draft correspondence and manage communications on behalf of supervisors to ensure timely responses.
- Create spreadsheets, track deadlines, and maintain organized filing systems that improve team efficiency.
- Provide courteous support to staff and external partners, fostering a welcoming office environment.
Eligibility Specialist II
NYC Human Resources Administration
02.2020 - 08.2021
- Supported clients by resolving inquiries, processing cases, and ensuring accurate benefit determinations.
- Handled confidential information with discretion while maintaining compliance with agency standards.
- Delivered clear, empathetic communication in a high-volume environment, contributing to efficient case resolution.
Caretaker, Grounds
New York City Housing Authority
02.2014 - 02.2020
- Maintained records of vehicles, supplies, and facility needs to support daily operations.
- Assisted with safe and organized upkeep of properties, ensuring adherence to safety and operational procedures.
- Collaborated with team members to support smooth housing operations and resident satisfaction.
Front End Associate
Stop & Shop
10.2015 - 02.2017
- Delivered customer service at checkout by resolving concerns, answering questions, and ensuring smooth transactions.
- Trained and guided new front-end staff on store policies and service standards.
- Accurately handled cash balancing, deposits, and daily paperwork to support financial integrity.
Customer Care Specialist
Time Warner Cable
10.2009 - 02.2014
- Boosted company profitability by promoting products and services that enhanced customer media experiences.
- Supported residential clients with troubleshooting procedures to resolve technical issues quickly.
- Assisted customers with billing concerns, account adjustments, and payment processing.
- Retained clients by resolving disputes and delivering high-quality customer service.
- Adapted to evolving company policies and procedures to maintain compliance and service efficiency.
Customer Service Attendant
Superior Technical Resources
08.2008 - 06.2009
- Promoted Clear memberships by engaging prospective clients and responding to inquiries.
- Managed checkpoint entry and access verification for members at airport security.
- Conducted new member enrollments, including documentation validation and biometric capture.
- Delivered basic technical support to members and ensured smooth check-in processes.
Receptionist
Administrative Options Resources
10.2007 - 06.2008
- Answered calls and managed the main switchboard for a busy office.
- Welcomed visitors, screened guests, and logged messenger packages.
- Scheduled meetings and coordinated events for staff.
- Maintained billing logs and supported administrative reporting.
Customer Service Representative
KeySpan Energy Delivery
05.2005 - 02.2007
- Scheduled appointments, including emergency service calls, ensuring timely customer support.
- Opened and closed accounts, processed refunds, and managed billing inquiries.
- Assisted supervisor with daily and monthly reporting to track department performance.
- Trained and mentored new representatives to support team development.
- Used dialer system to efficiently manage daily workload.
Education
High School Diploma -
Edison Job Corps
Edison, NJSkills
- Customer service expertise
- Proficient problem solving
- Meeting scheduling
- Payment processing proficiency
- Effective interpersonal communication
- Proficient in Word and Excel applications
- Proficient time management
- Client support
- Proficient in computer applications
- Office management
- Efficient data entry
Timeline
Administrative Assistant III
Georgia Department of Corrections
09.2022 - Current
Eligibility Specialist II
NYC Human Resources Administration
02.2020 - 08.2021
Front End Associate
Stop & Shop
10.2015 - 02.2017
Caretaker, Grounds
New York City Housing Authority
02.2014 - 02.2020
Customer Care Specialist
Time Warner Cable
10.2009 - 02.2014
Customer Service Attendant
Superior Technical Resources
08.2008 - 06.2009
Receptionist
Administrative Options Resources
10.2007 - 06.2008
Customer Service Representative
KeySpan Energy Delivery
05.2005 - 02.2007
High School Diploma -
Edison Job Corps
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