Janell Jones
Richmond,VA
Summary
To solve problems in a creative and effective manner in a challenging position.
I enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Overview
10
10
years of professional experience
Work History
Store Manager
PPG Paints
Richmond, VA
01.2022 - Current
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Analyzed business performance data and forecasted business results for upper management.
- Prepared monthly reports on sales figures, expenses, profits.
Finance Admin/Technology Analyst
West Broad Honda
Richmond , VA
04.2016 - 12.2022
- Responsibilities include organizing bank copies and deal jackets, monitoring funding approvals and delays, finalizing sale signatures
- Assisting customers with selecting a vehicle by inquiring and listening carefully to their needs and desires
- Direct clients to online tools available for reviewing vehicle options, packages, features
- Prepare and present demo vehicles so latest technology is enabled and ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
- Explain product performance and benefits
- Describe all optional equipment available for customer purchase
- Build strong rapport with customers
- Perform high-quality, professional and knowledgeable presentation and demonstration of new/used vehicles
- Work closely with Sales Manager on pricing tiers associated with different models & their respective technology options.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Developed detailed project plans outlining timeline and deliverables expectations.
Customer Service Repsentative
General Dynamics
Chester, VA
05.2014 - 04.2016
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner utilizing pre-scripted responses
- Utilize standard technology such as telephone, E-mail, and web browser to perform job duties
- Assist caller with filling out an online application and submitting it electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller
- Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Education
General studies - Science
John Tyler College
01.2021
Dipolma -
Highland springs high school
06.2014
Skills
- Customer Service /Communication
- Inventory Control, Technical
- Accounts Receivable and Payable
- Innovation
- Access/Excel/Word/Outlook
- Organizational
- Time Management
- Research and Strategic Planning
References
References available upon request.
Timeline
Store Manager
PPG Paints
01.2022 - Current
Finance Admin/Technology Analyst
West Broad Honda
04.2016 - 12.2022
Customer Service Repsentative
General Dynamics
05.2014 - 04.2016
General studies - Science
John Tyler College
Dipolma -
Highland springs high school