Janell Klingler
Rexburg,ID
Summary
Experienced finance and accounts manager with strong background in financial analysis, budgeting, and strategic planning. Skilled in fostering team collaboration and driving results through adaptable and reliable leadership. Expertise in financial reporting, compliance, and risk management, coupled with commitment to optimizing processes and enhancing fiscal performance. Proven ability to navigate dynamic environments and deliver impactful solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
Credit Bureau of Eastern Idaho
07.2003 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximized performance by monitoring daily activities and mentoring team members.
Rodeo Secretary
District 7 High School Rodeo
07.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Wrestling Manager
IHSAA
02.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Debt Collector
Credit Bureau of Eastern Idaho
06.1999 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Identified and contacted customers with overdue accounts to address payment status.
Secretary/Treasurer
USA Idaho Wrestling
03.2011 - 02.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
Secretary/Treasurer
Sugar Salem Youth Baseball
01.2008 - 01.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
No Degree - Business Management
Ricks College
Rexburg, IDHigh School Diploma -
Sugar Salem High School
Sugar City, ID05-1999
Skills
- Data entry
- Electronic filing
- Calendar management
- Customer service
- Employee training
- Budget management
- Staff scheduling
- Communication skills
- Time management
- Staff training and development
- Staff management
Accomplishments
- Collaborated with the board of directors in developing a new budget to keep the cost down for the High School Rodeo members while successfully running a Rodeo Season.
- I was the first to run a wrestling tournament electronically in Idaho for High School and Youth Wrestling. Since then I have trained multiple people and now the entire state runs tournaments electronically with the Trackwrestling software.
Certification
Bronze Coaches Certificate with USA Wrestling
Timeline
Rodeo Secretary
District 7 High School Rodeo
07.2021 - Current
Wrestling Manager
IHSAA
02.2012 - Current
Secretary/Treasurer
USA Idaho Wrestling
03.2011 - 02.2018
Secretary/Treasurer
Sugar Salem Youth Baseball
01.2008 - 01.2011
Manager
Credit Bureau of Eastern Idaho
07.2003 - Current
Debt Collector
Credit Bureau of Eastern Idaho
06.1999 - Current
No Degree - Business Management
Ricks College
High School Diploma -
Sugar Salem High School
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