Janell Larsen
Kuna,ID
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Walgreens
Kuna, ID
08.2020 - Current
- Supporting pharmacological services by assembling, stocking, and distributing medications
- Maintaining records by recording and filing the prescriptions and orders of Physicians
- Sorting, stocking, and labeling medications and monitoring inventory
- Responding to the requests of patients and healthcare providers, answering their questions, and referring various inquiries to the Pharmacist
- Complying with rules, regulations, and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
- Managed filing of prescriptions, both electronically and manually.
- Processing prescriptions electronically and ensuring all information is accurate and complete
Assistant Manager
Dollar Tree
Kuna, ID
12.2019 - 10.2020
- Oversee daily store operations, ensuring that sales targets are met and store appearance standards are maintained at all times.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed inventory audits to identify losses and project demand.
Residential habilitation tech
LIFE Inc
Boise, ID
03.2019 - 11.2019
- Oversee 2 clients throughout their daily activities.
- Help them create meal plans, grocery lists, etc.
- Work with them to budget their money wisely.
- Take them shopping, to the bank, or to any other activities they may want to go to (movies, gym to play Basketball, park, walks, etc.).
- Help them with Laundry and cleaning their rooms if needed.
- Helped manage their medications, making sure daily medications were taken correctly.
- Understood and followed oral and written directions.
- Take them to any appointments they may have (doctor, Dental, counseling, hair, etc.).
Cashier/Customer Service
Dollar Tree
Kuna, ID
12.2017 - 03.2019
- Provide exceptional customer service to customers.
- Make daily pages regarding any deals or sales going on.
- Follow all company procedures and policies.
- Stock merchandise and assist customers with their checkout.
- Answer phones and assist with any inquiries that might come in about products or online orders.
- Greeted customers and answered their questions about the store's products and services.
- Operated the cash register efficiently and accurately, processing payments by cash, check, credit card, gift card, or automatic debit.
Dietary Aide
Swan falls assisted living
Kuna, ID
10.2016 - 12.2017
- As a prep cook, I prepared two meals daily— Lunch and Dinner—for two of the facility's four buildings, making sure to meet everyone's needs (substitutions, diet plans, etc.).
- Preparing meals, snacks, and beverages following specific procedures
- Serving meals, and ensuring food safety and hygiene procedures are always followed.
- Stocked supplies in dining areas as needed.
- Delivered meals to residents and patients in their rooms when requested.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Taking inventory of kitchen supplies and food items
- Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
- Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
Customer Service Representative
Teleperformance
Boise, ID
08.2015 - 11.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Kitchen Prep
enriques mexican restaurant
Kuna, ID
06.2015 - 09.2015
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
- Operated kitchen equipment efficiently, including mixers, grinders, slicers, choppers, and blenders.
- Stored food in designated containers and storage areas following wrapping labeling, dating, and rotation procedures.
- Organized workstations with appropriate supplies, tools, and equipment for efficient workflow.
- Maintained kitchen cleanliness by sweeping, mopping, washing dishes, and disposing trash.
- Adhered to safety protocols when handling sharp knives, hot surfaces, slippery floors, and hazardous chemicals.
- I used the fryer to make chips and other fried taco bowls as needed.
HBA/Consumables Associate
Walmart
Meridian, ID
01.2007 - 05.2015
- I worked in the health and beauty department as well as pharmacy, pets, and cosmetics.
- Assist customers with finding merchandise as needed and up-sell products.
- Put daily freight away to stock shelves for customers.
- Face products in the evening so our aisles look clean and organized, making it easier for customers to shop.
- Answer calls that came in for all my areas and assist customers as needed.
- When products were not in stock at our store, I would proactively check the inventory at another store. If they had the product, I would have them set it aside at customer service for the customer and then guide the customer to pick it up.
- Committed to providing exceptional customer service while strictly adhering to company policies and procedures.
Education
High school diploma -
Port Angeles High School
06.2000
Bachelor of Arts - Criminal Justice With A Focus On Criminology
Southern New Hampshire University
Hooksett, NHSkills
- General computer skills
- Phone skills
- People person
- Energetic and outgoing enjoy working w the public (10 years)
- Dietary Aide Experience (1 year)
- Kitchen Experience (1 year)
- Upselling (10 years)
- Freight Experience (10 years)
- Food Service (5 years)
- Microsoft Word (10 years)
- Food Safety (10 years)
- Cooking (1 year)
- Assistant Manager Experience (2 years)
- Food Preparation (2 years)
- Restaurant Experience
- Meal Preparation
- Cleaning Experience
- Retail Sales
- Cash Handling
- Merchandising
- Prescription Filling
- FDA compliance
- Insurance Billing
- Insurance Verification
- Workflow Optimization
- Medication Dispensing
- HIPAA
Additional Information
I have been working in the Retail/Customer Service industry for 21 years now! I have great customer service skills and enjoy working with the public. Im very outgoing and hard working and am seeking a full time job opportunity that will allow me to be financially stable so I can support my family
Timeline
Pharmacy Technician
Walgreens
08.2020 - Current
Assistant Manager
Dollar Tree
12.2019 - 10.2020
Residential habilitation tech
LIFE Inc
03.2019 - 11.2019
Cashier/Customer Service
Dollar Tree
12.2017 - 03.2019
Dietary Aide
Swan falls assisted living
10.2016 - 12.2017
Customer Service Representative
Teleperformance
08.2015 - 11.2015
Kitchen Prep
enriques mexican restaurant
06.2015 - 09.2015
HBA/Consumables Associate
Walmart
01.2007 - 05.2015
High school diploma -
Port Angeles High School
Bachelor of Arts - Criminal Justice With A Focus On Criminology
Southern New Hampshire University