Janell Louisa
Laurence Harbor
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my strong work ethic and exceptional communication skills at Manfredi Chevrolet to significantly enhance customer satisfaction. My background in CRM software and team leadership, coupled with a proven track record in strategic account management, positions me as a dynamic asset to any team.
Overview
1
1
Certification
Work History
Service Advisor
Manfredi Chevrolet
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Marketing Manager
Bynum Advisors
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Sales Manager
Minutes Man Press
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Associate Of General Studies - Business Accountancy
Manhattan College
Bronx, NYAssociates - Business Marketing
Hunter College
New York, NY05.2000
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Service recommendations
- Team player mentality
- Goal-oriented mindset
- Workflow management
- Data processing
- Customer relationship management
- Warranty claims process management
- Records maintenance
- Account management
- Sales expertise
- Order fulfillment
- Work order interpretation
- CRM software
- Telemarketing expertise
- Call center operations
- Customer consulting
- Maintenance reporting
- Bill preparation
- Reporting and documentation
Certification
Certified medical assistant and biller
Languages
Spanish
Limited Working
Russian
Elementary
Timeline
Service Advisor
Manfredi Chevrolet
Marketing Manager
Bynum Advisors
Sales Manager
Minutes Man Press
Associate Of General Studies - Business Accountancy
Manhattan College
Associates - Business Marketing
Hunter College
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