Janell McNally
Opelika,Al
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
11.2021 - Current
- Supervise and lead a team of 45 employees
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Process payroll on a weekly basis ensuring budgets and goals are met.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Attend and participate in weekly district conference calls and communicate the information to the store team
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organize area meetings, including accommodations, meeting space, and agenda.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assist other stores when they need guidance on partner issues, store organization, company required documentation completion, recruiting, hiring and training.
- Managed inventory control, cash control, and store opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through consistent recognition of individual achievements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Ann Taylor LOFT
06.2017 - 11.2021
District Manager
rue21
10.2014 - 01.2017
Education
Bachelor's degree - molecular biology
Auburn University
Human resources certification -
Post University online
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Outstanding communication skills
- Inventory Management
- Cash Management
- Recruitment and hiring
- Goals and performance
- Policies and Procedures
Certification
- Microsoft Office knowledgeable
- POS knowledgeable
References
References are provided upon request.
Timeline
Store Manager
Starbucks
11.2021 - Current
Store Manager
Ann Taylor LOFT
06.2017 - 11.2021
District Manager
rue21
10.2014 - 01.2017
Bachelor's degree - molecular biology
Auburn University
Human resources certification -
Post University online