Janell Meehan
Chandler,AZ
Summary
Focused Optician with proven record of outperforming sales objectives, exceeding service standards and out pacing performance goals. Solid optical background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
15
15
years of professional experience
Work History
Optician
The Optical Shoppe
07.2020 - Current
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
- Overview vision insurance, lens options, frames, and contacts
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
- Educated clients about how to adapt to wear and care for eyeglasses
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
- Helped clients try on and select new frames and recommended lens options to meet specific needs
- Managed check-in and check-out procedures, verified patient information and submitted lens orders
Optician Float
American Vision Partners
01.2022 - 02.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Optician
Sharper Vision Eyecare
11.2017 - 07.2020
- Leading Sales representative with over $400,000.
- Assist store manager with checking frames into inventory, audit coworkers paperwork for accuracy and returns
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Optician/Assistant Manager
Keddington & Kalra Optometrist
09.2016 - 11.2017
- Top performer in company with over $20,000 in sales per month.
- Coached team on effective up-selling and cross-selling methods
- Submitted reports to senior management to aid in business decision-making and planning
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Trained employees on daily operational procedures
- Greeted patients and checked in for appointments
- Reviewed vision insurance plans and billed
- Performed visual acuity, visual fields, auto refractor and retinal imaging
- Consulted clients to determine best lens options
- Educated patients on application and removal of lenses
- Multi tasking while providing exceptional customer service
Optician
Teagle Optometry
02.2009 - 07.2015
- Generated over $500,000 in revenue per year.
- Answer phones and book appointments
- Sell and dispense eye-ware based on patients needs
- Troubleshoot issues with patients frames and corrective lens
- Multi-task and keep composed under pressure
- Adjusted and repaired new and previously purchased frames to satisfy customer demands
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
Education
Business Deferred -
College of the Canyons
Skills
- Sales Goals
- Quality control management
- Solution selling
- Product Sales
- Audit compliance
- Product knowledge
- Billing and coding
- POS systems
- Quality control
- Appointment scheduling
- Teamwork / Collaboration
- Customer Service
Timeline
Optician Float
American Vision Partners
01.2022 - 02.2023
Optician
The Optical Shoppe
07.2020 - Current
Optician
Sharper Vision Eyecare
11.2017 - 07.2020
Optician/Assistant Manager
Keddington & Kalra Optometrist
09.2016 - 11.2017
Optician
Teagle Optometry
02.2009 - 07.2015
Business Deferred -
College of the Canyons