Aciena Mitchell
Georgetown,CA
Summary
Driven medical field professional with solid experience in building trust and rapport with patients and their loved ones looking to establish a career role with You Are Accountable. Skilled in coordinating care, managing patient information and team collaboration. Adept in demonstrating excellence in organizational skills, effectively balancing high-volume tasks with a keen focus on providing excellent patient focused care.
Overview
12
12
years of professional experience
Work History
Medical Referral Specialist
Sutter Health System Operations
Sacramento, CA
01.2025 - Current
- Coordinated patient referrals to specialists, ensuring timely access to necessary services.
- Managed communication between healthcare providers and patients, enhancing referral efficiency.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care during referrals.
- Built professional relationships with service providers.
- Provided empathetic support to patients during challenging medical situations, easing anxiety around the referral process.
Patient Services Representative II
Sutter Medical Foundation
Auburn, CA
09.2024 - 12.2024
- Implements effective time management strategies that allow me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction
- Initiates pre-authorizations utilizing ICD-10 and CPT codes then schedules patient upon approval
- Maintains a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers
- Responds to patient inquiries to offer timely updates regarding referral status
- Streamline referral processes for increased efficiency, resulting in timely appointments for patients
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination
Medical Office Representative
Marshall Medical Center
Georgetown, CA
12.2022 - 07.2024
- Managed 80+ incoming calls daily to offer office information, answer questions, and direct calls to appropriate staff
- Maintained multiple provider schedules and prioritized tasks to meet demands of fast-paced work environment
- Obtained pre-authorizations from insurance providers prior to scheduling imaging and external specialty appointments
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs
Patient Care Coordinator
Weideman Dentistry And Orthodontics
Citrus Heights, CA
01.2016 - 02.2019
- Provided excellent customer service to create positive experiences and build patient trust
- Managed approximately 80 incoming calls daily to offer office information, answer questions, and direct calls to staff
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Managed multiple schedules via Dentrix and prioritized tasks to meet demands of fast-paced work environment
Patient Care Coordinator
Kids Care Dental
Sacramento, CA
06.2014 - 10.2015
- Managed 80+ incoming calls daily to offer office information, answer questions, and direct calls to appropriate staff
- Maintained multiple schedules via EPIC and prioritized tasks to meet demands of fast-paced work environment
- Obtained pre-authorizations from insurance providers prior to scheduling imaging and external specialty appointments
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
Education
Bachelor of Science - Healthcare Business Management
University of Phoenix
Online01-2028
Registered Alcohol And Drug Technician - Addiction
CCAPP
Online06-2026
Associate of Science - Medical Billing And Coding
University of Pheonix
Online12-2025
ECE Associate Teacher Certificate - Child Development
Woodland Community College
Woodland, CA06.2021
Skills
- Secretary of AA Meeting
- 12 Step Recovery
- Resource Referrals
- Relapse Prevention
- HIPPA Compliance
- Teamwork and Collaboration
- Schedule Management
- ICD-9 and CPT
- Medicare, PPO, EPO, Medi-Cal
Timeline
Medical Referral Specialist
Sutter Health System Operations
01.2025 - Current
Patient Services Representative II
Sutter Medical Foundation
09.2024 - 12.2024
Medical Office Representative
Marshall Medical Center
12.2022 - 07.2024
Patient Care Coordinator
Weideman Dentistry And Orthodontics
01.2016 - 02.2019
Patient Care Coordinator
Kids Care Dental
06.2014 - 10.2015
Bachelor of Science - Healthcare Business Management
University of Phoenix
Registered Alcohol And Drug Technician - Addiction
CCAPP
Associate of Science - Medical Billing And Coding
University of Pheonix
ECE Associate Teacher Certificate - Child Development
Woodland Community College