Janell Moore
New Braunfels,TX
Summary
Experienced leader focused on enhancing processes, maximizing profitability, and improving productivity. Strong communication, organizational, and leadership skills. Adept at motivating employees and fostering a work environment that encourages empowerment and teamwork. Energetic with a unique ability to educate and motivate employees to reach their greatest potential.
Overview
12
12
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
San Antonio, TX
12.2020 - Current
- Live and exemplify the Five Principles of Mars within myself and the team
- Manage of team of 20+ associates including 4 doctors, licensed veterinary technicians, veterinary assistants and client service coordinators
- Budgeting and planning for the hospital to ensure we are aligned with organization goals
- Scheduling associates, coordinating time off and managing continuing education needs
- Consistently achieve over 45% weekly in enrolling pets onto our preventative packages
- Scheduling doctors 3+ months in advance
- Generated more than 2.5 million in revenue in 2023
- Attend conventions including AVMA, SWVS, and HIVE to assist in recruiting and overall network.
Shift Lead/Veterinary Assistant
Banfield Pet Hospital
McAllen, TX
08.2016 - 12.2020
- Assisted Practice Manager in developing an efficient, productive hospital team that provides the highest quality care
- Supported Practice Manager in hospital labor management which may include adjusting paraprofessional team
- Assisted Practice Manager in creating an environment where the team wants to learn, stay, and grow
- Ensured hospital cases are assigned to Veterinary assistants and they are clear on their work responsibilities for the day
- Assisted in client resolution decisions, invoice adjustments and client experience exceptions
- Trained and mentored new team associates
- Addressed broken equipment issues and assisted in inventory count quarterly
- Educated clients about the benefits of enrolling into our preventative packages.
Client Service Coordinator/Vet Assistant
Banfield Pet Hospital
McAllen, TX
11.2012 - 08.2016
- Conducted administrative duties
- Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Provided professional, efficient, and exceptional services
- Recruited new clients by promoting hospital services
- Maximized the number of pets seen by the hospital team to ensure pets who needed to be seen were seen.
Education
Project Management Simplified
01.2023
Certification -
PMP
Online -
Banfield University Courses
The Art of coaching
Root Cause Analysis
Crucial Conversations for Accountability
Managing Team Conflict
LinkedIn Certificate
Skills
- Leadership and organizational skills
- Conflict Management
- Presentation Skills
- Multi-tasking and time management
- Documentation and reporting
- Managing weekly schedules
- World Class customer service
- Analytical and detail oriented
- Budget Planning and management
- Employee Supervision
- Mentoring and Coaching
Additional Information
Collaborated with our project learning and development team to assist in new ideas, methods, and trainings for the field., Assisted in facilitation with the project team at our National Leadership Conference in March 2024 with a session of over 200 associates and shared my personal story of impact on how quality medicine has saved pets lives day over day., Quarterly inventory counts on over 750 products, ensuring we stay within the budget of the previous quarterly count., Ensuring our COGS stay within 12%-14% of revenue every period., Educating associates on policies and ensuring they complete their yearly modules on time, such as OSHA, radiology training, and information security to ensure compliance with local, state, and federal laws., Partner with Field Director and Director of Medical Quality to execute market objectives, goals, strategies, and measurements., Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service., Train and onboard new practice managers., Shadowed more than one hospital at a time
Languages
Spanish
Professional
Accomplishments
- My hospital was the # 1 hospital from June 2023- October 2023, out of the whole country.
- Invited to the National Field Leadership Conference (NFL) in 2023 and 2024
Timeline
Practice Manager
Banfield Pet Hospital
12.2020 - Current
Shift Lead/Veterinary Assistant
Banfield Pet Hospital
08.2016 - 12.2020
Client Service Coordinator/Vet Assistant
Banfield Pet Hospital
11.2012 - 08.2016
Project Management Simplified
Certification -
PMP
Online -
Banfield University Courses
The Art of coaching
Root Cause Analysis
Crucial Conversations for Accountability
Managing Team Conflict
LinkedIn Certificate