Janell Myles
Murfreesboro,TN
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. I've been on a path of growth within my career and I'm determined to never give up on my passion, helping people, no matter what form it is in.
Overview
10
10
years of professional experience
Work History
Medicare Member Service data Entry Specialist
BCBS FL
Jacksonville, FL
08.2023 - Current
- I accurately verify and enter data into database efficiently
- I go provide educational information to members in regards to their benefits and claims.
- Organized files, updated customer information, and generated reports as requested.
Office Manager
Vanderbilt Children's Hospital
Nashville, TN
01.2017 - 08.2023
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Administered payroll and maintained proper documentation of employee personnel.
Collection Representative
PASI(CHS)
Brentwood, TN
06.2014 - 01.2017
- Contacted customers to discuss past due accounts and negotiated payment arrangements.
- Researched information from credit bureaus, banks, employers and other sources to verify customer's income and assets.
- Advised customers of their legal rights regarding collection processes.
- Investigated customer complaints and disputes related to billing errors or discrepancies.
- Initiated legal proceedings for delinquent accounts as required by law or company policy.
Education
High School Diploma -
Centennial High School
Franklin, TN05-2014
Some College (No Degree) - Licensed Practical Nurses
South College
Nashville, TNSkills
- Deadline Oriented Approach
- Data Entry Procedures Knowledge
- Spreadsheet Proficiency
- Billing
- Employee Supervision
- Office Management
- Staff hiring
- Customer Service
- Compliance Monitoring
- Document Management
- Financial Tracking
- Payroll and budgeting
- Credit and collections
- Cross-cultural sensitivity
- Medical terminology knowledge
- Disease Prevention
Affiliations
- Reading
- Crafting
References
References available upon request.
Timeline
Medicare Member Service data Entry Specialist
BCBS FL
08.2023 - Current
Office Manager
Vanderbilt Children's Hospital
01.2017 - 08.2023
Collection Representative
PASI(CHS)
06.2014 - 01.2017
High School Diploma -
Centennial High School
Some College (No Degree) - Licensed Practical Nurses
South College
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