Summary
Overview
Work History
Education
Skills
References
Accomplishments
References
Timeline
Generic

Janell Parker

Hartford,MI

Summary

Highly-motivated employee with experience in customer service and office management who is well-rounded and organized with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience stepping into roles and quickly making positive changes to drive company success.

Overview

21
21
years of professional experience

Work History

Daycare Provider

Lawrence
01.2016 - Current
  • Maintained records of attendance, meals served, naps taken and general behavioral observations throughout the day.
  • Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
  • Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
  • Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
  • Communicated with parents regarding their child's progress in the daycare program.

Administrative Assistant

Calvin Funeral Home
Hartford
01.2002
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Developed project plans for various tasks assigned by upper management.
  • Answered questions from customers regarding products and services offered by the company.

Preschool Teacher/Toddler Teacher/Teacher Assistant

Telamon Corp., Keeler Migrant Head Start
Hartford
01.2008 - 01.2016
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Organized educational materials and resources to create an engaging learning environment.
  • Provided individual attention to each student as needed during class time.
  • Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
  • Collaborated with fellow teachers on various projects related to curriculum design and implementation.
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction.

Customer Loyalty Representative/Recall Specialist

Whirlpool Corp.
St. Joseph
01.2006 - 01.2008
  • Handled complaint calls for Whirlpool, KitchenAid, Jenn-Air, and Maytag brand large appliances, placed parts orders, scheduled machine repair and maintenance service, and processed Product exchanges
  • Provided personalized customer service to ensure satisfaction.
  • Processed account changes and maintained accurate records.
  • Developed solutions to address customer queries and complaints.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Collaborated with other departments to resolve complex customer issues.
  • Provided timely responses to all incoming emails regarding program-related matters.

Office Manager

Citynets/Those Computer Guys
Hartford
01.2003 - 01.2005
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided training to new hires on office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.

Education

Bachelors Degree in Education and Human Development -

Western Michigan University
Kalamazoo, MI
05-2022

Associates Degree in Early Childhood Education -

Southwestern Michigan College
Dowagiac, MI
05-2014

High School Diploma -

Hartford High School
Hartford, MI
06-2001

Skills

  • Customer Service
  • Data Entry
  • Verbal and written communication
  • Complaint resolution
  • Proficient with Microsoft and Google
  • Strong Problem Solver
  • Strong interpersonal skills
  • Organization

References

  • Mrs. Anna Layer, Instructional Facilitator, BHPS, 269-923-9328, Annaweber28@gmail.com
  • Ms. Jenny Strand, Librarian, Hartford Middle School, 269-267-7072
  • Mrs. Marilyn Mead, Data Support Specialist, HPS, 269-214-1078, meadm@hpsmi.org
  • Mrs. Evelyn Ledesma, Education Specialist, Telamon Corp., 269-462-1342

Accomplishments

City of Hartford, Michigan: 2012 Citizen of the Year

References

References available upon request.

Timeline

Daycare Provider

01.2016 - Current

Preschool Teacher/Toddler Teacher/Teacher Assistant

Telamon Corp., Keeler Migrant Head Start
01.2008 - 01.2016

Customer Loyalty Representative/Recall Specialist

Whirlpool Corp.
01.2006 - 01.2008

Office Manager

Citynets/Those Computer Guys
01.2003 - 01.2005

Administrative Assistant

Calvin Funeral Home
01.2002

Bachelors Degree in Education and Human Development -

Western Michigan University

Associates Degree in Early Childhood Education -

Southwestern Michigan College

High School Diploma -

Hartford High School

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