Janell Powell
Roseville,US
Summary
Dedicated and detail-oriented experience in a fast-paced environment, focused on providing essential administrative support for key HR functions. Proficient in managing employee files, coordinating orientation and training sessions, processing payroll changes, and ensuring adherence to internal policies. Eager to contribute strong organizational skills and a proactive approach to maintaining an efficient and compliant human resources department.
Overview
24
24
years of professional experience
Work History
Billing Specialist
Advanced Dentistry of Auburn
03.2025 - Current
- Processed patient billing inquiries with accuracy and efficiency.
- Managed insurance verification to ensure timely payments and reduce claim denials.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored outstanding invoices and performed collections duties.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Maintained accurate patient billing records and resolved discrepancies proactively.
LEAD COORDINATOR/BILLING SPECIALIST
Stanford Ranch Family Dentistry
11.2018 - 11.2023
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Process personnel actions such as new hires, promotions, transfers, and separations/terminations.
- Assist in preparing and processing payroll, ensuring compliance with applicable laws.
- Serve as a point of contact for employee inquiries regarding HR policies, procedures, and related issues.
- Handle employee relations issues, mediate disputes, and support conflict resolution efforts.
- Ensure the organization's policies and procedures comply with federal, state, and local labor laws, and employment regulations.
- Administer employee benefit programs (e.g., health, life insurance, retirement plans), and handle open enrollment.
- Address employee queries regarding compensation, benefits, and time off (e.g., tracking attendance, and vacation time).
- Initiated and maintained personnel and employee-related files and records, and established archives to support internal audits.
- Ensure accurate daily processing of EOBs, reducing claim denials.
- Submit timely insurance claims, maintaining compliance and maximizing reimbursements.
- Streamlined office operations through comprehensive management of scheduling, insurance processing, and billing while maintaining accuracy in claims and EOB processing
- Managed complex insurance pre-authorizations and appeals processes while ensuring timely submission of claims with required documentation.
- Improved patient satisfaction through efficient scheduling, transparent billing processes, and effective resolution of insurance claim denials.
- Administered employee benefits packages, ensuring accurate enrollment, and prompt resolution of issues or discrepancies.
- Managed internal communications related to HR matters, keeping employees informed of policy updates and organizational changes.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Created and implemented an employee benefit education plan, and answered benefit-related questions to help employees select options.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinate recruitment efforts, including posting job openings, screening resumes, scheduling interviews, and administering pre-employment tests, and background checks.
LEAD PATIENT COORDINATOR
Roseville Top Smiles
10.2017 - 11.2018
- Managed office operations, scheduling, and billing, enhancing patient satisfaction and workflow.
- Coordinated insurance processes, improving claim approval rates and reducing billing errors.
- Streamlined dental office operations by managing comprehensive patient care cycle, from scheduling to insurance processing, while maintaining accurate financial records.
- Optimized patient experience through efficient coordination of treatment plans, specialist referrals, and financial arrangements.
- Facilitated seamless patient care by managing pre-authorizations, coordinating with insurance providers, and implementing effective collection strategies.
- Enhanced practice efficiency through systematic management of patient scheduling, billing procedures, and insurance claim processing workflows.
- Orchestrated multi-faceted administrative operations while maintaining strong communication channels between patients, specialists, and insurance providers.
- Led comprehensive dental office administration, managing patient scheduling, insurance verification, and payment processing while maintaining accurate record systems.
PATIENT COORDINATOR
Rocklin Pediatric Dentistry
04.2016 - 12.2016
- Managed office operations, improved patient scheduling efficiency, enhanced billing accuracy
- Streamlined office operations by managing comprehensive patient care cycle, including scheduling, billing, insurance processing, and treatment plan coordination
- Optimized revenue cycle through efficient claims processing, pre-authorizations, and accounts receivable management while maintaining patient satisfaction
- Coordinated patient care while facilitating seamless communication between clinical staff and insurance providers
- Implemented efficient scheduling protocols and billing procedures to improve practice workflow and reduce administrative bottlenecks
- Managed comprehensive revenue cycle operations, reducing payment delays through systematic pre-authorization protocols and timely claims submission
- Enhanced practice efficiency by coordinating treatment plans between clinical staff and insurance providers while maintaining accurate patient records
PATIENT COORDINATOR/BILLING SPECIALIST
George W. Brownridge II DDS, Oral Maxillary Facial Surgeon
05.2015 - 10.2015
- Managed office tasks including scheduling, billing, and insurance coordination.
- Supported oral surgery procedures and maintained sterilization protocols.
- Streamlined front-office operations by managing patient scheduling, insurance billing, and treatment plan estimates while supporting oral surgery procedures
- Orchestrated comprehensive patient care cycle from initial consultation through treatment completion, integrating clinical and administrative responsibilities
- Enhanced patient experience by coordinating treatment plans, managing insurance pre-authorizations, and maintaining efficient accounts receivable processes
- Led dual-role operations handling both administrative duties and clinical support, including surgical assistance and sterilization protocols
- Developed cross-functional workflow between clinical and administrative teams, ensuring seamless patient care delivery
- Facilitated patient financial planning through detailed treatment cost analysis and insurance benefit optimization
- Knowledge of medical terminology and medical/dental insurance billing
MEDICAL SCRIBE
Oroville Hospital
12.2013 - 05.2015
- Implemented advanced medical documentation protocols, ensuring precise capture of patient assessments and diagnostic plans while maintaining HIPAA compliance.
- Documented medical procedures, ensuring comprehensive and precise patient records.
- Monitored and recorded progress of lab and imaging reviews, improving patient data reliability.
- Streamlined medical documentation workflow by accurately capturing physician assessments, diagnostic plans, and treatment protocols while maintaining strict patient confidentiality.
- Enhanced clinical data accuracy through meticulous documentation of medical procedures, ensuring comprehensive patient records and supporting informed healthcare decisions.
- Maintained accurate electronic health records by recording diagnostic results, treatment plans, and follow-up care instructions, enabling continuity of patient care.
- Knowledge of medical terminology and medical software program
EMPLOYMENT AND ELIGIBILITY SPECIALIST
Butte County Employment and Social Services
12.2012 - 08.2013
- Conducted comprehensive assessments of complex public assistance cases, evaluating eligibility criteria and determining appropriate service allocation based on multi-level regulations.
- Verified client data accuracy, improving service delivery and compliance with regulations.
- Interviewed clients to identify barriers, fostering tailored support strategies.
- Streamlined documentation validation processes while maintaining strict compliance with federal and state guidelines for public assistance programs.
- Facilitated client access to essential social services through thorough needs assessment and barrier identification, ensuring optimal resource allocation.
- Coordinated with cross-functional teams to resolve complex eligibility cases, implementing solutions for clients facing multiple barriers to self-sufficiency.
- Developed streamlined assessment protocols for public assistance cases, integrating multiple eligibility criteria to expedite service delivery.
ASSISTANT MANAGER/BILLING SPECIALIST
David J. Saad DDS
10.2006 - 12.2012
- Oversaw office administration, enhancing efficiency in scheduling and billing processes.
- Streamlined accounts management, contributing to measurable financial improvements.
- Managed supply orders, maintaining optimal stock levels for uninterrupted operations.
- Streamlined office operations through comprehensive management of administrative tasks, patient care coordination, and financial processes while maintaining compliance standards
- Optimized practice efficiency by implementing dual-role functionality, balancing front-desk operations with clinical support duties including sterilization and chairside assistance
- Enhanced patient experience through efficient scheduling, treatment plan coordination, and insurance processing while managing accounts receivable and marketing initiatives
- Knowledge of medical terminology and medical billing for outpatient services.
- Led comprehensive financial operations, integrating patient care coordination with revenue cycle management while maintaining strict compliance protocols
- Spearheaded revenue cycle optimization through streamlined billing processes and insurance coordination, resulting in improved cash flow
ADMINISTRATIVE MANAGER
N. Michelle Borg DDS
12.2005 - 09.2006
- Managed office operations, improving scheduling and billing efficiency.
- Reduced financial discrepancies through precise payroll and deposit handling.
- Integrated billing systems, enhancing patient care and insurance processing.
- Strategically managed scheduling and financial operations for better practice efficiency.
- Developed comprehensive financial controls for accounts receivable, strengthening accuracy in payment processing and reducing reconciliation time.
- Streamlined insurance pre-authorization procedures and treatment plan documentation, ensuring compliance while accelerating claim processing.
- Coordinated cross-functional operations between clinical staff and administrative teams, enhancing patient care delivery and practice productivity.
- Restructured appointment scheduling protocols to minimize wait times and maximize chair utilization, improving both patient satisfaction and practice efficiency.
- Implemented advanced billing system integration while managing daily operations, resulting in enhanced insurance processing efficiency and reduced claim turnaround time.
- Optimized patient scheduling workflows and financial controls, leading to improved practice productivity and strengthened accounts receivable management.
PATIENT COORDINATOR/BACK OFFICE ASSISTANT
Fredrick Tilden DDS
05.2005 - 12.2005
- Managed office tasks including scheduling and billing, ensuring smooth operations.
- Supported dental procedures with efficient room setups and sterilization.
- Facilitated clear communication with patients regarding treatment plans.
- Streamlined office operations by managing comprehensive administrative duties including insurance processing, billing cycles, and treatment plan coordination
- Demonstrated versatility by seamlessly transitioning between front desk operations and clinical support, enhancing practice efficiency and patient care
- Coordinated multiple administrative functions while providing clinical support, contributing to smooth practice operations and patient satisfaction.
ASSISTANT MANAGER
North State Family Dentistry
03.2002 - 04.2005
- Oversaw office operations, improving patient scheduling efficiency and reducing wait times.
- Streamlined insurance billing processes, enhancing accuracy and reducing errors.
- Managed accounts, ensuring timely payments and improving cash flow.
- Supported clinical staff with sterilization and room preparation, ensuring patient safety.
- Streamlined office operations by implementing comprehensive administrative systems for scheduling, insurance processing, and financial management
- Optimized revenue cycle through efficient accounts management, insurance pre-authorizations, and systematic collection procedures.
- Developed streamlined workflows integrating administrative and clinical support functions to improve overall practice productivity
- Led comprehensive dental office transformation by integrating advanced practice management systems, resulting in measurable improvements to patient scheduling and wait times
Education
CERTIFICATE OF ACHIEVEMENT -
Butte College
Oroville, CA01.2002
HIGH SCHOOL DIPLOMA -
Fairview High School
Chico, CA01.1998
Timeline
Billing Specialist
Advanced Dentistry of Auburn
03.2025 - Current
LEAD COORDINATOR/BILLING SPECIALIST
Stanford Ranch Family Dentistry
11.2018 - 11.2023
LEAD PATIENT COORDINATOR
Roseville Top Smiles
10.2017 - 11.2018
PATIENT COORDINATOR
Rocklin Pediatric Dentistry
04.2016 - 12.2016
PATIENT COORDINATOR/BILLING SPECIALIST
George W. Brownridge II DDS, Oral Maxillary Facial Surgeon
05.2015 - 10.2015
MEDICAL SCRIBE
Oroville Hospital
12.2013 - 05.2015
EMPLOYMENT AND ELIGIBILITY SPECIALIST
Butte County Employment and Social Services
12.2012 - 08.2013
ASSISTANT MANAGER/BILLING SPECIALIST
David J. Saad DDS
10.2006 - 12.2012
ADMINISTRATIVE MANAGER
N. Michelle Borg DDS
12.2005 - 09.2006
PATIENT COORDINATOR/BACK OFFICE ASSISTANT
Fredrick Tilden DDS
05.2005 - 12.2005
ASSISTANT MANAGER
North State Family Dentistry
03.2002 - 04.2005
CERTIFICATE OF ACHIEVEMENT -
Butte College
HIGH SCHOOL DIPLOMA -
Fairview High School