Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janell Pruneda

Brownsville

Summary

Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.

Overview

3
3
years of professional experience

Work History

CSR

Teleperformance USA
01.2025 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Line Worker

Chipotle
03.2024 - 08.2024
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Server

Applebee's Grill + Bar
12.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server/Hostess/Customer Service

Pizza Hut
10.2022 - 04.2023
  • Server: Responsible for explaining food items, taking food and beverage orders, entering orders in a timely manner, serving food, coordinating with the kitchen staff to ensure timely service.
  • Cashier: Assisted customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments. Created a world-class experience for customers using top-notch communication skills. Completed daily cash and credit sales reports for supervisors and store managers. Maintained the cleanliness and order of checkout areas on an hourly basis.

Education

Graduate -

Harmony School of Innovation
Brownsville, Texas
06.2022

Skills

  • Good Communication Skills
  • Willingness to learn
  • Computer Skills
  • Call center experience
  • Customer focus
  • Complaint handling
  • Active listening
  • Critical thinking
  • Customer service
  • Professional telephone demeanor
  • Computer proficiency
  • Customer relations

Timeline

CSR

Teleperformance USA
01.2025 - Current

Line Worker

Chipotle
03.2024 - 08.2024

Server

Applebee's Grill + Bar
12.2023 - 02.2024

Server/Hostess/Customer Service

Pizza Hut
10.2022 - 04.2023

Graduate -

Harmony School of Innovation

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