Janell Roberts
Menifee,CA
Summary
Versatile Assistant General Manager with 20 years of experience overseeing daily Restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
F10 Creative
05.2022 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
Assistant Manager
Hunter Steakhouse
08.2005 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Police Records Clerk
Oceanside Police Department
08.2021 - 03.2022
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Streamlined records management by implementing digital filing systems and database updates.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Facilitated smooth operations during audits by maintaining organized records accessible for review at a moment''s notice.
Catering Coordinator
Buca Di Beppo
10.2019 - 03.2020
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Server
Legoland California Resort
10.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Emergency Dispatcher
Oceanside Police Department
07.2019 - 10.2019
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
Education
Bachelor of Arts - Hospitality Management
California State University - Long Beach
Long Beach, CAHospitality Administration And Management
Mira Costa College
Oceanside, CASkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Employee Relations
- Food safety and sanitation
- Employee Scheduling
- Vendor Relationship Management
- Customer Retention
- Menu development
- Business operations knowledge
Timeline
Assistant General Manager
F10 Creative
05.2022 - 05.2024
Police Records Clerk
Oceanside Police Department
08.2021 - 03.2022
Catering Coordinator
Buca Di Beppo
10.2019 - 03.2020
Emergency Dispatcher
Oceanside Police Department
07.2019 - 10.2019
Server
Legoland California Resort
10.2018 - 03.2020
Assistant Manager
Hunter Steakhouse
08.2005 - 04.2022
Bachelor of Arts - Hospitality Management
California State University - Long Beach
Hospitality Administration And Management
Mira Costa College
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