Janell Sciortino
Reading,PA
Summary
Dynamic professional with expertise in financial aid and account management, honed at Reading Area Community College and Fast Appliance Repair. Proven ability to enhance customer satisfaction through effective communication and tailored strategies. Skilled in FAFSA processes and adept at resolving conflicts, ensuring compliance and fostering strong relationships.
Overview
25
25
years of professional experience
Work History
Financial Aid Assistant
Reading Area Community College
05.2022 - 07.2025
- Processed financial aid applications, ensuring accuracy and compliance with federal regulations.
- Conducted document verification for student financial aid files, enhancing data integrity.
- Provided financial counseling to students, clarifying aid options and application procedures.
- Collaborated with academic departments to streamline financial aid communication processes.
- Maintained accurate data management systems for tracking student aid applications and statuses.
- Evaluated student eligibility for financial aid programs, making determinations based on federal guidelines.
- Assisted families in understanding available loan options, empowering them to make better-informed decisions about borrowing.
Account Manager, Preferred Accounts
Fast Appliance Repair
01.2018 - 05.2021
- Developed tailored account strategies to enhance customer satisfaction and loyalty.
- Facilitated contract negotiations with key clients to secure favorable terms and conditions.
- Implemented customer retention initiatives that strengthened long-term relationships with clients.
- Conducted market research to identify emerging trends and client needs for service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Associates
Reading Area Community College
Reading, Pennsylvania, PA06-2025
Skills
- Verbal communication
- Office administration
- Microsoft office
- Public speaking
- File maintenance
- Payment processing
- FAFSA expert
Timeline
Financial Aid Assistant
Reading Area Community College
05.2022 - 07.2025
Account Manager, Preferred Accounts
Fast Appliance Repair
01.2018 - 05.2021
Associate of Science - Associates
Reading Area Community College