Janell Smith
Lansing,MI
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Olga's Kitchen
07.2023 - Current
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintain order accuracy and customer satisfaction
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Secretary
Wisner Electric
04.2023 - 07.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Shift Leader
Culvers
03.2022 - 03.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Patient Care Technician
Medilodge
04.2020 - 03.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Strategic Support Associate
Jackson National Life Insurance Company
01.2016 - 03.2020
- Strategically supporting Claims, Policy Owner Services, Broker Management and the Service Center- Triage Calls
- Organized and prioritizing daily workloads to manage, multitask and effectively meet the demands of a fast-paced work environment
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in increased client satisfaction.
Head Hostess
Smokey Bones Bar & Fire Grill
07.2015 - 01.2016
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Education
High School Diploma -
Eastern High School
Lansing, MI06.2015
Hill EMS Academy
Lansing, MI05.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Sales Techniques
- Quality Control
- Food safety practices
- Staff Training
Timeline
Server
Olga's Kitchen
07.2023 - Current
Secretary
Wisner Electric
04.2023 - 07.2023
Shift Leader
Culvers
03.2022 - 03.2023
Patient Care Technician
Medilodge
04.2020 - 03.2022
Strategic Support Associate
Jackson National Life Insurance Company
01.2016 - 03.2020
Head Hostess
Smokey Bones Bar & Fire Grill
07.2015 - 01.2016
High School Diploma -
Eastern High School
Hill EMS Academy
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