Janell Stephens
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Golden Nugget Hotel & Casino, excelling in customer service and efficient multitasking. Leveraged strong communication skills and alcohol awareness to enhance guest satisfaction and streamline service delivery. Demonstrated reliability and a team player attitude, significantly improving operational efficiency.
Overview
19
19
years of professional experience
Work History
Cocktail Server
Golden Nugget Hotel & Casino
Las Vegas, NV
12.2019 - Current
- Provided excellent customer service at all times.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Processed payments and transactions using POS system with accuracy.
- Served cocktails, beverages, promptly and accurately.
- Assessed patrons' needs to always provide proactive service.
- Communicated effectively with bartending staff to ensure timely delivery of orders.
- Maintained tidiness and organization throughout bar area.
- Handled special guest requests with professionalism and discretion.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on drinks served, resolve issues, bring additional items and refill beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders efficiently while offering recommendations to enhance guest experience.
- Communicated with customers to take drink orders accurately.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Participated in team meetings and training sessions to improve service and sales skills.
- Created and maintained a welcoming atmosphere for all guests.
- Prepared and served alcoholic beverages in accordance with company standards.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Medical Assistant
Dr. Stuart L, Rusnak
Honolulu, HI
12.2009 - 01.2018
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Supported administrative staff by processing payments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized patient charts before each day's clinic sessions began.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Identified needs of customers promptly and efficiently.
Office Manager
Neurologly Associates Research Center
Panama City Beach, FL
03.2006 - 06.2007
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed files and records to obtain information and respond to requests.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided training to new hires on office policies and procedures.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in developing budgets for departmental expenses.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Developed and implemented office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Medical Assistant - Medical
Kapiolani Community College
Honolulu, HI06-2017
Skills
- Balancing trays
- Dining crew workflow optimization
- Patience and empathy
- Building rapport with customers
- Reading body language
- Accurate cash handling
- Menu memorization
- Team player attitude
- Reliability and punctuality
- Knowledge of identification regulations
- Alcohol awareness
- Safety monitoring
- Handling guest complaints
- Efficient multitasking
- Speed and efficiency
- Strong communication skills
- Exceptional customer service
Timeline
Cocktail Server
Golden Nugget Hotel & Casino
12.2019 - Current
Medical Assistant
Dr. Stuart L, Rusnak
12.2009 - 01.2018
Office Manager
Neurologly Associates Research Center
03.2006 - 06.2007
Medical Assistant - Medical
Kapiolani Community College
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