Janell Turner
Richmond Heights
Summary
Dynamic consultant with extensive experience in client assessment and collaborative communication. Known for developing strong partnerships, implementing behavioral interventions, and enhancing service delivery to support clients' mental and physical health needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Consultant/Trainer
Positive Education Program
Cleveland, OH
10.2023 - Current
- Developed and taught strategies, techniques and positive parenting skills to families.
- Counseled parents to help decrease feeling overwhelmed, frustrated and depressed.
- Facilitated client's access to community agencies supporting behavioral, mental and physical health needs.
- Initiated referrals for client's diagnostic and psychological testing to support appropriate access of educational programs and resources.
- Participated in client's Evaluation Team Reviews and IEP meetings.
- Conducted in person observations of client's social and emotional behavior across all settings. Documented client's progress to all providers, strategies and techniques.
- Ensured established collaborative partnerships were maintained to help client's receive quality services.
Client Service Coordinator
Kand D Apartment Community Owners Managers: Jaelot Apartments
Cleveland, OH
05.2011 - 10.2023
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, and home health care options designed to help maximize their ability to live independently in the community.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Created customer support strategies to increase customer retention.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained documented progress records.
Resource Consultant
Positive Education Program
South Euclid, Ohio
07.2010 - 05.2011
- Facilitated the organization, writing, monitoring and review of individualized support plans for students with behavioral challenges.
- Collaborated with multidisciplinary teams to assess student needs and implement interventions.
- Conducted home visitation.
- Provided 24/7 on call crisis management resolution to student's and family members.
- Performed case management duties.
- Participated in interdisciplinary team meetings.
- Served as a panel member on the committees to advocate for policy changes for Individual Service Plans, Day Treatment Centers, Lead Case Managers and Sanctuary Trauma Model.
School Services Therapist
Berea Children's Home & Family Services
Berea, OH
09.2009 - 07.2010
- Developed individualized treatment plans to address student's emotional and behavioral issues.
- Facilitated therapeutic sessions using evidence-based practices to promote mental well-being.
- Collaborated with multidisciplinary teams to ensure student's progress within their educational setting.
- Completed progress notes and maintained confidential records.
Provider Monitor
Care Star
Seven Hills, Ohio
12.2005 - 07.2009
- Monitored the Independent home care providers service delivery process, documentation and billing practices.
- Reviewed 485 plans of care to determine compliance with doctor's orders.
- Conducted audits of skilled and non skilled independent providers medicaid billing.
- Created and reviewed corrective action plans with recommendations.
- Coordinated communication between healthcare teams and family members for effective care delivery.
- Conducted regular assessments of homecare providers documentation of consumer's progress and response to services.
- Implemented safety protocols to enhance patient well-being and minimize risks in care settings.
Education
Master of Science - Management
Indiana Wesleyan University
Independence, OHBachelor of Arts - Social Work
Cleveland State University
Cleveland, OHSkills
- Communicates collaboratively in team settings
- Client engagement and assessment
- Case Management
- Creative problem solving
- Working knowledge of brief behavioral interventions for common behavioral/mental health disorders and evidence based psychosocial treatments
- Experienced in assessment and diagnosing mental health and substance abuse disorders
- Clinical documentation
Certification
Ohio Licensed Social Worker
Timeline
Consultant/Trainer
Positive Education Program
10.2023 - Current
Client Service Coordinator
Kand D Apartment Community Owners Managers: Jaelot Apartments
05.2011 - 10.2023
Resource Consultant
Positive Education Program
07.2010 - 05.2011
School Services Therapist
Berea Children's Home & Family Services
09.2009 - 07.2010
Provider Monitor
Care Star
12.2005 - 07.2009
Master of Science - Management
Indiana Wesleyan University
Bachelor of Arts - Social Work
Cleveland State University