Janell Uribe-Johnson
Pace
Summary
Hard-working Business major with years of work experience. I am aiming to leverage a proven knowledge of business and customer service skills to successfully fill the role at your company. Highly collaborative team member, reliable and adaptive to changing needs. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
Work History
Wax Specialist
European Wax Center
06.2022 - Current
- Maintained clean and sanitary workspace.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Managed inventory levels of supplies and products, ensuring adequate stock for smooth operations at all times.
- Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.
- Utilized time management skills to accommodate walk-in clients when possible without disrupting scheduled appointments.
- Developed loyal following of clients by providing high-quality services.
Beauty Advisor
Sephora at Kohl's
07.2022 - 07.2024
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained counter and display areas for cleanliness and organization.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Cashier
The Mill Bar and Package
10.2020 - 07.2022
- Providing service, assistance, and product suggestions to customers.
- Being solely responsible for opening and closing store.
- Handling money, customer complaints, winnings, and refunds.
- Receiving inventory (inspecting for quality, assessing, and reporting inventory needs).
- Proficiently using POS and lotto system.
- Training new employees.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Quality Assurance Inspector
Liquid Life Vacation Rentals
06.2019 - 11.2019
- Inspecting condominiums for cleanliness. Correcting mistakes.
- Delegating tasks to cleaners, evaluating and reporting quality and maintenance issues.
- Communicating via text, phone, and email with managers and cleaners.
- Training new employees.
- Streamlined workflow processes, optimizing inspection times without compromising on quality standards.
- Contributed to increased customer satisfaction by ensuring timely identification and resolution of quality issues.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Recorded inspection and test results on data sheets.
Daycare Teacher
Childcare Network
02.2015 - 02.2016
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Transported children to and from school and center safely.
Housekeeper
Veranda of Pensacola
05.2012 - 03.2015
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collected, cleaned, and distributed laundry to appropriate guest rooms.
Education
AS - Business Entrepreneurship
Pensacola State College
12.2021
Skills
- Great at Multitasking
- Strong Problem-Solving Skills
- Versed in Microsoft Office and Excel
- Strong customer service
- Sales and upselling
- Adaptable to client needs
- Marketing and promotion
- Attention to detail
Timeline
Beauty Advisor
Sephora at Kohl's
07.2022 - 07.2024
Wax Specialist
European Wax Center
06.2022 - Current
Cashier
The Mill Bar and Package
10.2020 - 07.2022
Quality Assurance Inspector
Liquid Life Vacation Rentals
06.2019 - 11.2019
Daycare Teacher
Childcare Network
02.2015 - 02.2016
Housekeeper
Veranda of Pensacola
05.2012 - 03.2015
AS - Business Entrepreneurship
Pensacola State College
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