Janell Vinci
Lake Orion
Summary
Proactive and meticulous Customer Service Manager with over 25 years of experience.. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
14
14
years of professional experience
Work History
Assistant Clinic Customer Service Manager
Michigan Humane Society
01.2020 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Created and reviewed invoices to confirm accuracy
- Facilitate client payment arrangement with third party companies such as ScratchPay and VetBIlling
- Utilize Cornerstone software to create the veterinarians schedule of preventative care, emergency, recheck and surgical appointments
- Oversee day-to-day duties of the veterinary clinic receptionists, ensuring a positive, client centered environment for all staff and clients
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Practice Manager
Michigan Humane Society
03.2017 - 01.2020
- Participated in annual planning and budgeting processes to align financial objectives.
- Monitored financial and operational metrics, developed reports, and addressed plan deviations.
- Managed overall labor costs while maintaining flexibility to accommodate staffing needs.
- Ensured staff adherence to MHS policies, protocols, and compliance with relevant laws.
- Developed a productive veterinary team delivering high-quality care while promoting MHS culture.
- Oversaw cost containment, cash control, inventory management, and supply ordering.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Practice Supervisor
Michigan Humane Society
09.2011 - 03.2017
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Collaborated with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
- Streamlined record-keeping processes, improving accuracy of data entry and facilitating quick access to patient information when needed.
- Reduced overhead costs through diligent budget management without compromising quality of care provided to patients.
- Conducted regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
- Assessed processes and procedures, complying with OSHA, and LARA regulations.
Education
No Degree - Marine Biology
Barry University
Miami, FLSkills
- Customer service
- Problem-solving
- Conflict management
- Account management
- Schedule management
- Account resolution
- Budgeting and reporting
- Research and due diligence
- Microsoft outlook, word, and Excel
Timeline
Assistant Clinic Customer Service Manager
Michigan Humane Society
01.2020 - Current
Practice Manager
Michigan Humane Society
03.2017 - 01.2020
Practice Supervisor
Michigan Humane Society
09.2011 - 03.2017
No Degree - Marine Biology
Barry University
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